Product Returns: The Hangover Headache of E-Commerce
Talking Logistics
JANUARY 3, 2018
All of the headlines leading up to Christmas were about how retailers and parcel carriers were struggling to keep up with the record amount of online orders and deliveries for the holidays (see WSJ article UPS, Overwhelmed by Online Orders, Warns of Delivery Delays and Reuters article Surging online orders slow Wal-Mart delivery network ). But there’s an equally big story that’s just beginning: dealing with all the product returns.
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