Say Customer Service and Mean It
Supply Chain Shaman
OCTOBER 2, 2020
In my work with clients, customers bandy about the term “customer-centric supply chain.” I find most of these discussions are loquacious, even bellicose, but not actionable. As a pragmatic gal, they make me itch. I have a passion for clear and direct communication. I think that we should earn a five-star rating with customers every day.
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