2020 Year in Review: Retail Upended, Reset Continues
Multichannel Merchant
DECEMBER 31, 2020
As 2020 comes to a close, it’s time to reflect back on a wild and crazy year in retail, to paraphrase the Festrunk brothers from Saturday Night Live. COVID-19 came in like a wrecking ball in February and March, causing widespread shutdowns that hit retail especially hard, leading to hockey-stick growth in ecommerce as consumers everywhere hunkered down to stay safe and purchased tons of essential goods from their devices.
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