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Metrics that Matter: Customer Service

QAD

Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Unreimbursed Freight. A high level of unreimbursed freight shows that the team is taking extraordinary measures to satisfy customers. Unreimbursed Freight.

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Freight Benchmarking: What Is It? Why Do It?

Logistics Bureau

Whether your company is a big or small player in terms of shipping volumes, and regardless of your chosen transportation modes (road, rail, ocean, air), the health of your bottom line depends in no small part on the competitiveness of your freight prices. So how can you be sure you’re getting the best freight rates possible?

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Supplier Quality Management: What it is, 5 Key Metrics to Know & a 4 Step Supplier Evaluation Process

GlobalTranz

When you choose a company to transport your freight or to supply you with the materials you need to manufacture a product, you are putting your hard work and reputation in their hands. The next posts in the series will break down metrics and issues to consider in SQM by industry and conclude with a case study on the application of SQM.

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Metrics and Issues to Consider in SQM (Supplier Quality Management) By 5 Big Industries

GlobalTranz

In the first post our long tme guest blogger, Chuck Intrieri of The Lean Supply Chai n, gave us 5 core metrics to evaluate supplier performance using supplier quality management and a 4 step process to execute. Review of SQM Metrics and Issues Across 5 Core Industries. #1: Trend Metrics Collected per Site. Medical Devices.

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Blog Series: The Ultimate Guide to Supply Chain Resiliency, Part 4 – Institutionalize

Resilinc

Institutionalizing is when the support of your stakeholders and C-level leaders deepens because they see the SCRM program is achieving its metrics. The key to Institutionalizing your SCRM program is achieving ongoing successes as measured by the metrics agreed to in the Plan—and ensuring that leaders and stakeholders validate these successes.

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How Sam’s Club Suppliers Can Benefit from Retail Specialized Logistics Providers

Zipline Logistics

These are report cards that grade suppliers on quality and performance, looking at common metrics like on-time delivery, inventory management, missed shipments, lead time, costs, etc. OTIF Logistics Scorecard Guidelines for Sam’s Club. OTIF scorecard guidelines for Sam’s Club differ slightly from those set by Walmart.

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Supply Chain Best Practices during a Quarantine

SupplyPike

Times are tough, so we’ve gathered some guidelines to help your supply chain get back on track, or at least to shore it up during these challenging times. This can be a more costly option with considerations like additional freight and storage costs, but it can act as a stopgap to help your instock goals during the pandemic.