Metrics that Matter: Customer Service
MARCH 28, 2019
Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Companies can use these metrics to help ensure they are doing everything possible to satisfy their customers at a manageable and sustainable cost. For example, use a product configurator rather than an engineering approval process, and use built-in parameters to ensure that order discounts are within guidelines.