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What’s new in Crisp? Search saved reports, beta-test new integrations, and surf the knowledge base

crisp

That’s why we’ve built new requested features, refreshed our knowledge base, and added several new data sources and dashboards to our Beta program. With Crisp, all up-to-date information is automatically ingested to help brands easily access sales, shipping and invoicing data or analyze it within their tool of choice.

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Knowledge Base Writer (Contract)

Claritum

Claritum is looking for a Knowledge Base Writer to support our customers with breadth and accuracy of documentation. Collaborate with subject matter experts to create and update public facing Knowledge Base content for a new user interface. Develop a knowledge of Claritum products and processes. Responsibilities.

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Can Artificial Intelligence Provide a Genuine Customer Experience?

Enterra Insights

Conversational AI replaces touch-tone IVR with more natural dialog interactions, enabling customers to access information without talking to an agent.” However, they may just be looking for information or they may have encountered a problem with a previously-purchased product or service.

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Customer Experience and the Human Touch

Enterra Insights

Graça explains, “Many customer support teams rely on knowledge bases to provide answers to commonly-asked questions. However, keeping FAQs updated and pinpointing the right information at the right time is challenging. … AI-generated templates can simplify knowledge base updates.

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Machine learning enables chatbots to learn when they should use specific responses, when they should gather necessary information from users, and when they should hand off a conversation to a human agent.” Those insights point out how users describe their issues and if those descriptions are similar to the content of the knowledge base.

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With Crisp and Snowflake, CPGs are tapping into the full potential of retail data

crisp

As a partner on the Snowflake Marketplace, Crisp helps CPG clients automate the flow of their latest sales and inventory information into the Snowflake environment. View additional documentation on Crisp’s Knowledge Base.

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o9 Solutions Recognizes aioneers In Its Inaugural Partner Awards Program 

o9 Solutions

The o9 platform enables true end-to-end planning processes, features best-in-class AI and analytics-powered decision algorithms, and is built on a powerful, flexible, and open data and knowledge base,” says Dr. Christoph Kilger, CEO Services & Solutions at aioneers. For more information, go to o9solutions.com.