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America Needs a Tune-up for Its Innovation Engine

Enterra Insights

For a century or more, the United States has been known as one of the most innovative countries on Earth. ”[1] Many pundits now believe America’s innovation engine is sputtering and is in need of tune-up. .”[1] ”[3] China is trying to do just that, while the American innovation engine sputters.

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Customer Experience and the Human Touch

Enterra Insights

Innovators know that they need to solve the human connections gap in their online channels.” Graça explains, “Many customer support teams rely on knowledge bases to provide answers to commonly-asked questions. … AI-generated templates can simplify knowledge base updates.

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o9 Solutions Recognizes aioneers In Its Inaugural Partner Awards Program 

o9 Solutions

The o9 platform enables true end-to-end planning processes, features best-in-class AI and analytics-powered decision algorithms, and is built on a powerful, flexible, and open data and knowledge base,” says Dr. Christoph Kilger, CEO Services & Solutions at aioneers.

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S&OP: Can You Make Decisions at the Speed of Business?

Supply Chain Shaman

For most –hamstrung by silo-based strategies for source, make and deliver–there is no clear definition of supply chain strategy. Employee turnover eroded the knowledge base. Innovation over the course of the next two years will make today’s solutions obsolete. Employee Turnover. Don’t rush to buy.

S&OP 176
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Supply Chain Disruption: How Stronger Collaboration Will Have a Big Impact on the Future of Logistics Management

GlobalTranz

Like vendors and partners, consumers readily seek out companies that provide digital customer support options such as chat bots, self-service knowledge bases, and rapid response to concerns and queries. In fact, it’s innovation like this that blurs the lines between retailers and logistics companies.

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Can Artificial Intelligence Provide a Genuine Customer Experience?

Enterra Insights

Pleasant notes, “With [AI] agent assist, bots can listen for key phrases in the background and assist agents by providing information from a knowledge base when they hear these phrases, saving the agent time and producing better outcomes for customers.”

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Is The Creative Class Coming To A City Near You?

Supply Chain Insights

It’s a subsection of knowledge workers within the workforce broken down into two groups: the Creative Professionals and the Super Creative Core. The Creative Professionals are the classic knowledge-based workers. They “draw on complex bodies of knowledge to solve specific problems” using higher degrees of education to do so.