Customer Experience Driving Innovation for High-Performing Companies

Talking Logistics

Editor’s Note: The following is an excerpt of a research report published last week , “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” Customer Experience: A Bigger Focus for High-Performing and Innovator Companies.

Drop Shipping: A Perfect Fit for Supply Chain Operating Networks

Talking Logistics

As reported last month by Jennifer Smith in the Wall Street Journal , “A growing number of retailers are relying on suppliers to ship online orders directly to customers, a strategy they hope will help them compete with e-commerce rivals without spending more on inventory.

Innovative Approaches to Supply Chain Risk


This key supplier had been identified and sure enough, you have a second source primed and ready to go. We have a problem.” The alternate source uses the same supplier in Taiwan.

Top 10 Supply Chain Innovations of 2018

Material Handling & Logistics

In that spirit, we’ve combed the MH&L archives for the most innovative supply chain developments of the past year, as reported in our print magazine, on our website, in our e-newsletters, or our various social media channels. Source ID. Source ID. Source ID. Source ID.

Removing the 3 Barriers to Building a Predictive Supply Chain

The total cost to the shipping. Innovation barriers: There has been technology innovation in areas. An analog approach in a digital world: While the shipping industry has. Sourcing it from third-party sources is interesting and. multiple sources.

Why is Blockchain the Next Big Thing in Supply Chain Innovation?


Blockchain is well on its way to be the next big thing in supply chain innovation. Blockchain is already coming to high-resource fields, such as mining where precious metals and precious gems need to be systematically tracked and sourced. Improve the visibility of sourcing.

Innovation and the Role of TMS for Dangerous Goods


Innovation and the Role of TMS for Dangerous Goods. The chemical industry also recognizes that they can be a target for terrorist attacks, which could potentially cause a significant disruption in production and transportation, adding yet another layer of complexity to the shipping equation.

How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Ship from store has gained traction based on changing shopper expectations and buying trends. How does implementing a ship-from-store strategy impact the supply chain network?

The Smart Shipping Container Revolution

GTG Technology Group

Shipping containers are an integral part of the world’s supply chain. With smart sensors on the rise and connectivity increasing, there is a bright new future ahead for the shipping container. High-Connectivity in Shipping. Between each barcode scan, shipping containers go quiet.

36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

These 36 innovative companies have figured out how to hack their operations, gaining some financial or media recognition for their methods. Kick back, be inspired and happy innovating. The new facility will allow the company to offer two-day shipping to most (about 90%) of the U.S.

End to End Supply Chain Visibility - Solving The Data Problem

simply seeing information in one place, aggregating data from multiple sources. to pay attention to, whether to ship via air. the greatest opportunity for innovation. venture firm Innovation Endeavors, NEA, PSA Unboxed, DCLI, SAP.iO, and the.

Is Google the most innovative supply chain company in the world?


The secret behind the innovation is Google X , a lab whose boss has the job title “Captain of Moonshot”, focused on looking at what everyone thinks is impossible and flipping it on its head. million units shipped. This, in turn, could reduce shipping and air freight volumes.

How to Improve Your Shipping Performance


In survey after survey, consumers say that their experience with shipping is a key factor in their shopping satisfaction. A majority want detailed information at every point of the shipping process. They are more likely to buy a product when shipping costs are low and shipping speed is fast. Nearly half of all online shoppers say that they have abandoned shopping carts when shipping speeds were too slow. Work with multiple shipping services.

How Can I Drive Lights-Out Planning?

Supply Chain Shaman

Yesterday, I facilitated a group of business leaders attempting to drive innovation in supply chain practices. I have never seen a time where there is as much innovation and confusion in the supply chain market. Or quality data and availability to ship from contract packaging companies.

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What is Supply Chain Innovation? Separating the Reality from the Hype

Supply Chain @ MIT

Supply chain innovations such as the early adoption of RFID underline how a flawed view of new technology can lead to unwise investment decisions. For many companies supply chain innovation (SCI) is a key source of competitive advantage. Blurred vision.

Amazon, FedEx and Adjacent Innovation


Blackberry unit sales 2015: 7 million iPhone unit sales 2015: 233 million Back to the topic at hand, while there can be little doubt that the barriers to entry in the package delivery market are massive, we’ve seen this playbook before from Amazon in the form of adjacent innovation.

A Disruptive Innovation in the Energy Supply Chain

Supply Chain @ MIT

Renewable energy sources are not viable as a major contributor to the grid because much of their output varies according to the availability of wind, sun, and tidal power. Professor Don Sadoway at Crossroads 2015.

Outsourcing: The Good, the Bad, and the Ugly – Lessons from Nortel Networks


PCB’s were outsourced in the 1990’s, and final assemblies not long after, but the system house where it was all consolidated, putting it through your systems test and shipping it – was all outsourced to Penang.” They put everything on stop ship – would ship nothing.

A New Red Wagon?

Supply Chain Shaman

” There are now chartered groups to innovate the business models. And, then move the red wagon through a governance process to try to drive innovation at the edge and stability/acceptance at the core. 2) Drive Process Innovation. Innovate at the edge and evolve at the core.

Welcome to 2019: 5 Retail Trends You Need to Know Now

JDA software

From their social feeds to eCommerce, more customers are buying products right from the source. According to Retail Dive , last year, direct-to-consumer brands captured more market share based on those essential differentiators – product quality, convenience and fast and free shipping.

This Week in Logistics News (November 14-18, 2016)

Talking Logistics

UPS And Sealed Air Partner To Provide Powerful E-Commerce Packaging And Shipping Solutions. For related commentary, see Follow the Money: Investments Rise in Supply Chain Operating Networks and Where to Find Supply Chain Innovation. Source: RevCascade website.



In reality, supply chains have been historically slow-moving, especially in terms of innovation. Reluctance around supply chain innovation is unfortunate. Data revealed how to fix the problem of shipping so much product that it ended up expired before it was used.

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Innovation: The Value of being Cheap in the Information Age

Enterra Insights

Money is just one resource that can constrain innovation efforts and force people to think more creatively. Even if an organization is blessed with resources, some pundits believe innovation teams ought to be given constraints under which to work in order to ensure they think more creatively. Some of those solutions have found their way into developed economies in a process known as reverse innovation. Innovation and affordability.

Supply Chain and Logistics Predictions for 2016

Talking Logistics

How will transportation, inventory, and sourcing policy decisions change in light of this cheap oil environment? It’s also important to note that shipping and aviation, two industries with significant greenhouse gas emissions, are not included in the COP21 agreement. We’ll see increased innovation to simplify and expedite trading partner (B2B) connectivity, with APIs and Web Services replacing EDI as the preferred approach moving forward.

Procurement Technology: An Update from Spend Matters in Baltimore


22,000 sourcing events. $50 An example was provided to show how a requisition can be generated in 90 seconds and drive locked in savings through a preferred source, and avoids over-specifying the requirement. This leverages Amazon fulfillment (90,000 full time employees working in fulfillment centers, including robots and other technology.) Same day shipping is now in 16 metro areas.

An interview with Norm Jerome: BP


When the rail team was using their own spreadsheets for fleet management, it was difficult to integrate their projections with the production & shipping schedules. BP Innovation Supply chain optimization

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Blockchain SCM Transformation Explained in Layman’s Terms


While this comparison is most commonly associated with benchmarking, it is also part of the reason why more people in the shipping industry are turning to blockchain for supply chain management (SCM). Supply chain innovation has moved the traditional, small-tote nature to vast empires. In some areas, labor laws may not even exist, and there is no verifiable way to guarantee the ethical, sustainable sourcing of materials. Blockchain Industry Shipping Supply Chain

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Ship it Good: What Do Maersk’s New Ships Mean for Water Transportation?


Shipping giant Maersk posted healthy profits this quarter despite declining freight rates. The losses were offset by cheap oil prices – not a sustainable source of profit. Maersk must find a way to mitigate recent issues with low shipping rates, overcapacity, and delays.

Why We Bought Freightquote

CH Robinson Transportfolio

Many of Freightquote’s 80,000 customers are small businesses or consumers with irregular shipping patterns. Most do not have the deep infrastructure to source transportation services in a multitude of lanes. Ecommerce is going to be a bigger part of future supply chain services.

Debunking the 6 most common myths about industrial 3D printing and its impact on supply chains


Growth is slowing, innovative players are disrupting traditional industries, consumers are demanding more sustainable products and as Lora Cecere writes , “current technologies are rapidly becoming obsolete,” driving supply chain executives to redefine their practice.

Supply Chain Management:Rapid Innovation will Differentiate the.

Infosys Supply Chain Management

Sourcing & Procurement. Sourcing & Procurement. ProcureEdge – Sourcing & Procurement. « Oil operators and Oil services firms - time to dissolve internal walls | Main | Enabling individual item picking in tomorrows warehouses » Rapid Innovation will Differentiate the Future of Retail Industry. Online providers are disrupting the retail industry because of innovation, in the true spirit of the Clayton M. About Us. Contact Us.

Can Blockchain become the solution for anti-counterfeiting and chain of custody?


Pilots with IBM have shown that all these documents can be captured in a blockchain, and could potentially reduce shipping delays due to lack of paperwork. Critics are concerned that IBM will corner the market, although they have maintained an open source approach.

Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

Globalization is now increasingly linked to labor costs in countries such as China, as well as fuel costs and regulatory shifts, which are in turn driving a dramatic impact on where companies source, where they produce, and the complexity of processes required to sell to the customer. Another major source of risk is the unreliability of global logistics channels, especially the challenges associated with ocean freight lines, which are becoming increasing unreliable.

Day 3: Lenovo Goes About Creating the End to End Transparent Supply Chain


We can also build a product anywhere and ship directly from the plants, as most of our products are build to order, with a 3-4 week order entry to delivery day. OE to ship is about 5 days. We know the product is available, and industry standard, and can be shipped in 7-12 days. Elementum is constructed as a series of apps, including the modules of inventory, transport, manufacturing, and source.

Will Your Supply Chain Sink or Swim in the Digital Age?


But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

A Journey to the Cloud Enables the Push to a Digital Supply Chain

Supply Chain Brain

To address the issue of employee retention, Schneider Electric has worked hard to assemble “a good pool of people who are innovative and love to run scenarios, and take advantage of the opportunities that are presented to them.” Other innovations could be in the offing, including the use of blockchain technology for further cementing links with both suppliers and customers. customs, shipping lines and a lead logistics provider. “We’ll

How Blockchain Could Create the 'Autonomous Container'

Supply Chain Brain

There’s nothing new, for example, about a carrier’s ability to monitor the interior temperature and humidity of a shipping container while in transit. Now, Smart Containers is combining the IoT with an even more recent innovation in information technology: the blockchain. Ettl says that drawback can be addressed through the use of Hyperledger , an open-sourced collaborative effort to develop blockchain technologies across industries.