Customer Service: The Source of Supply Chain Innovation
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Customer Service: The Real Source of SCM Innovation. That’s what drives change, innovation and, ultimately, success. H ow You Can Drive SCM Innovation in Your Business. What suggestions do you have for improving customer support that drives SCM innovation?