Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Customer Service: The Real Source of SCM Innovation. That’s what drives change, innovation and, ultimately, success. H ow You Can Drive SCM Innovation in Your Business. What suggestions do you have for improving customer support that drives SCM innovation?

Best-Cost vs. Least-Cost Sourcing

Talking Logistics

A month later, Walmart announced that it will increase its sourcing of US products by $50 billion over the next 10 years. Kevin discusses three factors that are helping to drive the reshoring trend, but the one that caught my attention the most was how companies are shifting their focus from least-cost sourcing to best-cost sourcing. One is the thought process around best-cost sourcing versus least-cost sourcing.

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How Robust are your Global Manufacturing and Sourcing Strategies?

Dragon Innovation

Global manufacturing choices are almost endless, but with innovation and progress what works today may not work in the future. factory selection sourcing supply chain management Contract Manufacturer supply chain RFQ

Open Source Helps SMBs with B2B

Descartes

Thanks to open source, B2Bs can now address back office functions. B2C has shown innovation and omni-channel initiatives that it is slowly grabbing the spotlight from B2B. Open source can make all the difference for SMBs to satisfy both their suppliers and customers. In order to thrive in eCommerce, they need an open source B2B commerce platform. From a technology standpoint, an open source eCommerce platform is the best option for SMBs.

CIO: Here's Why Analytics is Eating the Supply Chain

Life science companies are adopting innovative cloud technology to provide a single source of truth for end-to-end supply chain decision-making

How do we Drive Invention to Innovation in Planning?

Supply Chain Shaman

At the event, James Rice, MIT, spoke on innovation, and his reflections on Clayton Christensen’s 1997 classic business book, the Innovators Dilemma. This is disruptive innovation. Christensen’s concept is that businesses will reject innovation based on the fact that the customer cannot currently use the innovation delaying the adoption of great ideas. The spark from Invention to Innovation is slow. Invention into Innovation in Planning.

How Procurement can help to drive Supplier-led innovation

ivalua

This means companies are under more pressure than ever to innovate at pace. As a result, the role of the supplier has grown in importance – for example, much of the innovation in the aerospace market comes from suppliers rather than traditional aerospace firms. Suppliers offer an excellent source of knowledge to help businesses rapidly innovate. Cost-focused approaches block innovation. Procurement must refocus to foster, rather than block innovation.

Time to Rethink Sourcing Rare Earth Elements

Supply Chain Game Changer

Strategic National Stockpiles and Sourcing for the National Interest! These Rare Earth Elements have long ago been abandoned for mining and processing here in the United States and are part of our reliance on Chinese sources of supply. Lead by innovation. Each day, Americans are turning on their TV’s with hopes of news that pharmaceutical innovations will bring us better COVID testing or perhaps virus-defeating vaccines that will end the quarantines and social isolation.

Spend Matters Awards Chainalytics For Transportation Procurement Innovation

CHAINalytics

Our inclusion in this year’s list is another testament to the … The post Spend Matters Awards Chainalytics For Transportation Procurement Innovation appeared first on Chainalytics. Press Release Transportation Award Chainalytics freight sourcing ocean procurement sourcing optimization Transportation Procurement transportation sourcing Truckload procurement

Top 10 Supply Chain Innovations of 2018

Material Handling and Logistics

In that spirit, we’ve combed the MH&L archives for the most innovative supply chain developments of the past year, as reported in our print magazine, on our website, in our e-newsletters, or our various social media channels. We hope you enjoy this salute to the best of 2018, and we look forward to even more innovations in 2019. Top 10 Supply Chain Innovations of 2016 : robot pickers, bridge-inspecting drones, autonomous freight shuttles, and more. Source ID.

Supplier Co-Innovation: The Next Source for Economic Growth

NC State SCRC

We hear the words “innovation” as a source for growth in the economy over and over again. New ideas on how to manage business processes, digital technologies, ways of delivering value to customers, and supply chain linkages are all areas where we are likely to see new forms of innovation occurring. But what will be the true source of innovation? Seek the right suppliers for the innovation project.

Strategic sourcing enters a new age. Are you keeping up? (Part 2)

ivalua

In last week’s blog , I began discussing telltale signs that you have entered the new age of strategic sourcing. Leading manufacturers have proven that best-in-class strategic sourcing can create measurable and sustainable shareholder value by contributing to top line growth and bottom line profitability. Improving costs remains a core competency for any sourcing organization. Strategic Sourcing Requires Collaborative Working Arrangements with Key Suppliers.

Hilarious Sourcing Videos

NC State SCRC

I had an opportunity to watch some hilarious sourcing videos recently that I discovered on a sourcing blog by Citro Strategy. She claims that this is a “test”, an incentive to try to innovate and bear all the costs, with the somewhat vague referral to future business that may or may not occur. Contract Management Customer Relationship Management Strategic Cost Management Strategic Sourcing Supplier Relationship Management Supply Chain Management

Strategic sourcing enters a new age. Are you keeping up? (Part 1)

ivalua

Since its inception in the late 1980s, strategic sourcing has always been about getting the best value for the goods and services purchased from third party suppliers. Strategic sourcing requires an intense focus on the total cost of ownership, while incorporating customer needs, organizational goals, and market conditions. Done well, strategic sourcing creates measurable and sustainable shareholder value by contributing to top line growth and bottom line profitability.

Innovative Approaches to Supply Chain Risk

Kinaxis

This key supplier had been identified and sure enough, you have a second source primed and ready to go. We have a problem.” The alternate source uses the same supplier in Taiwan. Adding to this challenge is the reluctance of suppliers to share their sources with their customers for competitive reasons. Supply chain risk management practice advises us to source additional suppliers and plan additional strategic inventories as mitigation strategies.

Insights from Ryder Innovate 2014

Talking Logistics

The value of peer-to-peer learning and networking was evident at last month’s Ryder Innovate conference — “an exclusive gathering of senior leaders in transportation, logistics, and supply chain seeking strategic insight, new ideas, and thought leadership to improve their supply chain and fleet operations.” Source: “Sustainability and Green Initiatives in Transportation & Logistics,” Jason Mathers, EDF, Ryder Innovate 2014.

A Tale of Two Procurement Books: Cox’s Sourcing Portfolio Analysis (Cox) & Strategic Sourcing in the New Economy (Keith et al.)

Supply Chain View from the Field

Andrew Cox’s new book “Sourcing Portfolio Analysis” represents the more traditional “power-based” view of procurement. The book relies on a series of prescriptive two by two matrices, that are further segmented into eight by eight matrices, that establish different typologies for supplier segmentation, The application of these frameworks to the universe of buyer-seller relationships I proposed (ostensibly) to lead to improved sourcing outcomes…for the buyer!

How Peapod drives supply chain innovation and efficiency with analytics

AIMMS

It’s an exciting era for retail as companies continue to focus on creating and providing a great experience for their customers, while driving innovation and market share. online grocer who serves the East Coast and Mid-West, to hear about how he views the role of analytics and technology in driving supply chain innovation at his company. Image source: Peapod. An interview with Daniël van Gool at Peapod.

How Peapod drives supply chain innovation and efficiency with analytics

AIMMS

It’s an exciting era for retail as companies continue to focus on creating and providing a great experience for their customers, while driving innovation and market share. online grocer who serves the East Coast and Mid-West, to hear about how he views the role of analytics and technology in driving supply chain innovation at his company. Image source: Peapod. An interview with Daniël van Gool at Peapod.

How to Create Collaborative Innovation with Suppliers!

Supply Chain Game Changer

The complexity of global supply chains – especially in organizations like GM – require hands-on relationship management of suppliers to ensure that supplier collaboration will lead to added value, and innovation. Traditional notions of innovation are often that innovation is to be driven forward by the internal structure of an organization (Olsson 2017). Resources spent/gains made on the road to innovation are, therefore, sustained exclusively by the internal entity.

Dr. Muddassir Ahmed on Innovation in Supply Chain Education

Requis

On the fifteenth episode of Supply Chain Next, Muddassir talks with host Richard Donaldson about innovation in supply chain management, updating educational curricula, and the accessibility gap he sees in accessing instruction in supply chain best practices. ?. I teach supply chain strategy at the university level part time, and one thing I’ve been telling my students is that you can only do so much innovation with the product or with the business model.

Why Strategic Sourcing and Supplier Management Can Make or Break Your Customer Experience

ivalua

However, few manufacturers ever sit back and ask, “How can our procurement or strategic sourcing initiatives contribute to the overall customer experience?” I would argue that, if you’re in manufacturing, strategic sourcing is the first place to start shaping the customer journey. In manufacturing, it is the strategic sourcing group that finds the best component parts for new product introductions. This problem appears to be the result of sourcing choices.

Innovating Spare Parts Logistics

Logistics Trends and Insights

In terms of industry value, a 2014 Deloitte study highlighted two major areas of influence for 3D printing in automotive applications: as a source of product innovation and as a driver of supply chain transformation. By Ian Kerr, The Postal Podcas t and Cathy Morrow Roberson. 3D printing is revolutionizing the way spare parts is managed. Typically an expensive part of the supply chain, the management is often based on ‘just-in-time’ deliveries in order to keep inventory levels low.

Sustainability: Do Supply Management and Global Sourcing Matter? (Guest Post by Jury Gualandris, UCD)

SCM Research

Over the last decades, however, supply chains have been undergoing a process of increasing globalization, which has created the need for differentiated sustainability approaches for firms sourcing globally rather than regionally. On the one hand, traditional supply management based on supply base reduction and coordination will compensate global sourcing’s drawbacks, such as longer distances and socio-economic, cultural differences.

Speed, Collaboration and Innovation – Key Words for the New Procurement Decade

ivalua

No organisation does everything itself, and whether we’re looking at buying raw materials, components, innovative technology, or sourcing the best in marketing or professional services, the whole process of engaging and working with suppliers must reflect this need for speed and agility. . The post Speed, Collaboration and Innovation – Key Words for the New Procurement Decade appeared first on Ivalua.

Innovate to Survive—Isn’t That Already the New Norm?

Kinaxis

by Alexa Cheater Innovate to survive. Mode two is about innovation and growth, and the point was made in a number of sessions that you need to do both if you want to excel. You’ve likely already embraced this era where innovation across all facets of life has exploded and become ordinary. To me, innovation, aka what’s driving mode two of Gartner’s bimodal supply chain model, is already intertwined in our day-to-day lives.

Bristlecone Industry-Specific Tactical Sourcing (BITS) Now Certified as an SAP-Qualified Partner-Packaged Solution for SAP Ariba

Bristlecone

MAY 7, 2020 – Bristlecone , the trusted partner in supply chain transformation, is pleased to announce that its Bristlecone Industry-Specific Tactical Sourcing (BITS) solution is now an SAP-Qualified Partner-Packaged Solution for SAP Ariba. BITS, designed for use with SAP Ariba Guided Buying, introduces industry best practices into tactical sourcing to accelerate processes and enhance user experience. Streamlines Sourcing Processes.

Ivalua Launches Innovations to Improve Sourcing Decisions, Savings Capture and Supply Chain Visibility

ivalua

The release features a broad array of innovations to empower customers to better manage their spend and suppliers. Innovations focus on supporting smarter and faster decisions around supplier relationships and sourcing initiatives, improving the capture and recognition of savings, increasing accounts payable automation and ensuring accessibility for all. Sourcing optimisation tools have traditionally been for the select few due to the complexity involved.

Managing Threats And Opportunities With Cognitive Sourcing

LevaData

As digital innovation takes the forefront when it comes to customer experience and engagement, new connections between brand managers, manufacturing, and sources of supply are rapidly emerging. There’s still plenty of uncertainty surrounding this, but one thing is sure – as markets grow more volatile, companies will have to innovate to stay ahead of the game. Geopolitical Uncertainty and New Sources of Volatility. A Changing Competitive Environment.

Four Ways Blue Yonder Continues to Innovate After 35+ Years of Success

Supply Chain Nation

As great as this is, it also poses challenges beyond the simple need for constant innovation. The additional challenge for Blue Yonder is determining how to bring the large customer base along the innovation journey. In fact, at Blue Yonder, we’re constantly innovating.

Be more Strategic about Your Supply Chain Sourcing

CH Robinson Transportfolio

A strategic approach to sourcing what you need to keep your business moving can help avoid disruptions and stay competitive in today’s competitive market. A strategic approach to obtaining what you need to keep your business and products moving—whether you’re sourcing raw materials, manufactured accessories, or transportation capacity—can help avoid unforeseen disruptions and create a competitive advantage in today’s changing market.

Steering innovation: The importance of agile decision-making in the auto industry

Kinaxis

Propulsion technology advances, combined with the need to be environmentally responsible, is pushing the industry towards alternative fuel sources, including the electric vehicle. Consumer preferences continue to shape how the automotive industry innovates, and the supply chain is also becoming a critical determinant of overall customer experience. There are more data sources than ever, but there is often confusion about how to best utilize them. by Manda Schweitzer-Miller.

Customer Experience Driving Innovation for High-Performing Companies

Talking Logistics

Editor’s Note: The following is an excerpt of a research report published last week , “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation.” The research, produced by Adelante SCM and presented by BluJay Solutions (a Talking Logistics sponsor), was conducted to explore the links between supply chain management innovation, customer experience, technology adoption, and company performance. Logistics Service Providers Focus on Delivering Innovation.

Innovation Begins With A Question

ivalua

Innovation is a difficult subject for many organizations. Some companies try to radically innovate, while others take an incremental approach. Some will look to outside sources for solutions and inspiration, whereas some tap into the knowledge that exists within the organization. Sometimes innovation occurs by accident, other times it is the result of a methodical approach. There is no one way to innovate, but what happens when the decision to innovate is not yours?

SIG Webinar on Procurement Analytics and Innovative Data Leveraging

Supply Chain View from the Field

I will be leading a webinar with the Sourcing Interest Group next Nov. In particular, there is a noticeable gap between procurement executives’ explicit intentions of driving value for the business, and documented results as they pertain to improved engagement with internal business groups, ability to drive innovative analytical tools, and the resulting gap in alignment with business strategy. 12 at 2 PM, based on a study I have been working on with some folks at IBM.