Customer Service: The Source of Supply Chain Innovation
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. We have warehousing solutions, network optimization solutions, financial solutions, enterprise resource planning solutions, etc. Customer Service: The Real Source of SCM Innovation. That’s what drives change, innovation and, ultimately, success.