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Forward Buying and Inflation

New Horizon Supply Chain Blog

Source: Data from the Federal Reserve Bank of Minneapolis. With inflation under 3% for most of the last few decades, most forward buying (also called investment buying) by wholesalers and retailers has in recent times been in response to promotional discounts offered by manufacturers. Introduction.

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Say Customer Service and Mean It

Supply Chain Shaman

Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. I now go to the local coffee shop. Customer Service Failure.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

All of the above (and other down-stream KPIs and processes) are heavily influenced by the accuracy of a demand forecast: if the demand forecast is much more accurate, a company is more likely to have the right product, in the right quantities in inventory and will have less of the products in inventory that is not required.