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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I helped create the first North American chapter of BVL International in the Carolinas, and we hosted two meetings at Volvo in North Carolina and Thyssen-Krupp in South Carolina. We just finished hosting over 150 executives at our Supply Chain Resource Cooperative, with a theme on Supply Chain Analytics.

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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The response is a long sigh. Customer Service Failure.