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Customer Experience and the Human Touch

Enterra Insights

Neil Murphy, Global Vice President at ABBYY, writes, “Automation has helped to drive business operations, but consumer-facing processes rarely meet our expectations. Graça explains, “Many customer support teams rely on knowledge bases to provide answers to commonly-asked questions.

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How to Be Hired as a Crypto Trader!

Supply Chain Game Changer

The problem is that many institutional investors come from a traditional stock and bonds background and don’t have the crypto knowledge they need to trade cryptos. You may have a good knowledge base after taking a few trading lessons online, and you may even have made a crypto fortune on Ethereum trading.

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The importance of personalized learning journeys

Procurement Academy

It assumes that everyone is starting with the same knowledge base and wants to learn the same thing, but this is hardly ever the case. Personalized learning is entirely focused on individuals’ requirements meaning people are only taught material that meets their learning needs and objectives. This approach has clear flaws.

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Can Artificial Intelligence Provide a Genuine Customer Experience?

Enterra Insights

Pleasant notes, “With [AI] agent assist, bots can listen for key phrases in the background and assist agents by providing information from a knowledge base when they hear these phrases, saving the agent time and producing better outcomes for customers.” ” That’s good advice. Footnotes. [1]

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Omnichannel is the New Black Friday

Enterra Insights

”[1] She adds, “To meet the demand of this ‘omnichannel imperative’, retailers will have to redesign their supply chains, as well as focus on demand driven processes to deliver the needs of the new consumer.” ” Meeting the omnichannel imperative. Omnichannel becomes the new Black Friday).

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Top UltraShipTMS Application Developer Named ‘2016 Pro to Know’

Supply Chain Collaborator

This year’s list includes more than 200 individuals from software firms and service providers, consultancies or academia, who helped their supply chain clients or the supply chain community at large prepare to meet these challenges.

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5 Questions you should ask when choosing a training academy

Procurement Academy

Training programs should be based on expertise and experience. It’s crucial to evaluate a training academy’s knowledge base, including their previous work for similar businesses, before partnering with them. They should have a readily available list of references that demonstrates their quality.