Logistics KPIs Case Study: Whirlpool’s Supply Chain and Logistics Success Driven by Effective KPI Implementation

Cerasis

We conclude our ongoing series in talking about effective KPI management by giving you a real live Logistics KPIs management case study from Whirlpool's engagement with a logistics service level provider. Whirlpool has not always considered logistics a competitive advantage.

9 Key Topics to Understand to Frame A Shipper’s Mind for Effective KPI Management with a 3PL

Cerasis

This is the first post in an ongoing series on effective KPI management from third party logistics consultant, Chuck Intrieri, of The Lean Supply Chain. . A service-level agreement (SLA) is a contract between a logistics service provider and a customer that specifies, usually in measurable terms, what services the logistics service provider will furnish. Many logistics service providers will provide their customers with an SLA. Effective KPI Management Goals.

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KPI Key Performance Indicators in Supply Chain & Logistics

Logistics Bureau

Many people get really confused about KPIs or Key Performance Indicators in Logistics and Supply Chain operations. I’ve literally seen KPI “packs” the size of phone books, and even KPI sets circulated as a monthly magazine… that no one reads. Supply Chain KPI Tips.

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7 Strategic Performance Business Practices with 3PL KPIs and 4 KPI Problems to Solve

Cerasis

We began our series first writing about the 9 key broad and somewhat soft topics to understand in effective KPI Management. The logistics service level agreement and Quarterly Business Review (QBR) should be detailed with specific 3PL KPIs. Frequent 3PL KPIs reviews will detail performance appraisal of each KPI set by the 3PL and shipper/customer. Scorecard analysis, % to all goals, and critical path: “What KPI is holding us back from overall success?

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Managing a Third Party Logistics Partnership

The Logistics of Logistics

This SLA/KPI has to be negotiated and agreed upon by you and your 3PL partner.This negotiation time can take three (3) to Six (6) months. You should also have a Modification Clause wherein you can modify the SLA/KPI/ Contract and Prices in 30-60-90 days. Chuck specializes in Supply Chain Optimization, Third Party Logistics (3PL) and International Purchasing and Importing Consulting.

The Best LTL KPI for Measuring Cost

The Logistics of Logistics

The best LTL KPI for measuring cost performance is cost per pound. The less than truckload (LTL) cost per pound KPI is easy to calculate (see below). Logistics Key Process Indicators (KPIs). LTL KPI – Cost per Pound Calculation. To calculate the cost per pound KPI, take the cost of the shipment and divide it by the shipment weight (pounds). Without the cost per pound KPI, it is difficult to analyze LTL freight costs.

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The Best LTL KPI for Measuring Freight Damage

The Logistics of Logistics

The best LTL KPI for measuring damaged shipments is simply the percentage of damage free shipments delivered. To minimize freight damage, begin measuring it with the damage free shipments KPI. LTL KPI – Damage Free Shipments. To calculate the damage free shipments KPI, simply divide the number of damage free shipments by the total number of shipments. Insights from Damage Free Shipment KPI. The higher chance for freight damage drives the need for this LTL KPI.

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The Best LTL KPI for Measuring On Time Performance

The Logistics of Logistics

The best LTL KPI for measuring on time performance is simply the percentage of on time shipments. LTL KPI – On Time Performance Calculation. To calculate the on time performance KPI, simply divide the number of on time shipments by the total number of shipments. Insights from On Time Performance KPI. The on time performance KPI will flag the late deliveries. Logistics Key Process Indicators (KPIs). Does your company use the KPI described above?

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The Best LTL KPI for Measuring Billing Accuracy

The Logistics of Logistics

The best LTL KPI for measuring billing accuracy is simply the percentage of accurate bills. Regardless of who does the freight bill auditing, shippers should measure billing accuracy with the LTL KPI described in this article. LTL KPI – Calculating Billing Accuracy. Insights from Billing Accuracy KPI. The carrier and or the logistics companies involved can help the shipping group identify the correct NMFC and freight class.

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Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Check out another great KPI definition at About.com. I sometimes use the terms KPI and metrics interchangeably, but they are not the same. Selecting the Right Logistics KPIs.

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FMCG & Pharma: Top 10 Tips for a Tip Top Supply Chain

Enchange Supply Chain Consultancy

FMCG Route to Market Logistics Service Provider Dave Jordan CEO Performance Improvement Pharma KPI Traditional Trade S&OP Cost ReductionOnly a few months into the year and I am hearing the same old complaints about the economy and business being in general ill health.

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Service Level Agreement Defined

The Logistics of Logistics

A service level agreement (SLA) is a contract between a Logistics service provider and a customer that specifies, in measurable terms, what services the Logistics provider will furnish. Many customers manage their Logistics providers with an SLA. Sometimes, the Logistics provider has their own SLA/KPI that they want to use with any customer, but negotiation is still in order. An SLA/KPI is typically used when there is a Logistics provider contract to co-sign.

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The 7 Habits of Highly Effective 3PLs

The Logistics of Logistics

The best 3PLs do a great job of communicating with their clients and logistics partners. Habit 2 – Measure Logistics Performance. A highly effective 3PL will use key process indicators (KPIs) to monitor logistics performance. A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Logistics Key Process Indicators (KPI).

Supply Chains – A second look: What do all those initials really mean?

Enchange Supply Chain Consultancy

SKU FMCG Route to Market Dave Jordan KPI Traditional Trade S&OP Logistics Management Distribution Inventory Management & Stock Control

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Top Logistics Articles of 2015

Cerasis

We continue our top articles from each of our main 5 categories today by covering the top 10 logistics articles that were the most viewed in 2015. We write to five main categories on the Cerasis blog: Manufacturing, Supply Chain, Logistics, Transportation Management, and Freight. Top Logistics Articles of 2015. Here are the top 10 logistics articles from the Cerasis blog with the 10th most read to the most read published in 2015. Logistics

Employing this S.M.A.R.T. Technique with a Logistics Company to Create Total Stakeholder Satisfaction

Cerasis

Today we continue our series on successfully working with a logistics company, often called a third party logistics company by focusing on how to properly understand the success of the engagement by knowing all the key performance indicators that a shipper could put in place. We will then finalize the series on logistics key performance indicator success management with practical techniques to carry through the academic subjects we've covered thus far. .

Seeing the Bigger Picture: How a Global Trade Network Can Create More Accurate KPIs

Talking Logistics

Bill Madden is Vice President of Logistics as a Service (LaaS) at BluJay Solutions. He leads a team of logistics managers, coordinators, and LaaS Directors handling $2 billion in annual freight movement. Guest Commentary Guest Commentary - BluJay Solutions Transportation Management benchmarking global trade network KPI logistics routing guide tender acceptance transportation management

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10 Top Tips To Tip-Top Customer Service in FMCG, Drinks & Pharma

Enchange Supply Chain Consultancy

Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. Customer service Brewing & Beverages FMCG Logistics Service Provider Dave Jordan Pharma KPI Logistics Management

Webinar: Using LTL Key Process Indicators (February 27, 2013)

The Logistics of Logistics

The post Webinar: Using LTL Key Process Indicators (February 27, 2013) appeared first on The Logistics of Logistics. In this free webinar, participants will learn a methodology for using LTL key process indicators (KPIs). The LTL key process indicators are used to measure and then improve LTL carrier performance. Participants will learn specific actions for reducing costs, billing errors, and damaged shipments.

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LTL Carrier Scorecard with Key Process Indicators (KPIs)

The Logistics of Logistics

The LTL carrier scorecard with key process indicators (KPI) is an excellent tool for measuring and managing LTL performance and LTL carrier performance. The old adage, “you can’t manage something you can’t” measure” definitely applies in logistics. Without measurement, shippers and logistics providers are not able to objectively analyze logistics performance. To measure success in these four areas, a simple, transparent KPI is created for each attribute.

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This Week in Logistics News (June 15-19, 2015)

Talking Logistics

It’s the last Friday of school and my kids are showing off their work this morning, so as I fill my coffee mug and get ready for the walk to school, let’s go straight to the supply chain and logistics news that caught my attention this week: Amazon’s Next Delivery Drone: You (WSJ – sub.

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Webinar: How to Measure LTL Carrier Performance and Save Money (November 21, 2012)

The Logistics of Logistics

Key process indicators (KPI) for the most important aspects of LTL shipping. The post Webinar: How to Measure LTL Carrier Performance and Save Money (November 21, 2012) appeared first on The Logistics of Logistics. In this free webinar, participants will learn a methodology for measuring LTL carrier performance. They will also learn specific actions for reducing LTL carrier shipping costs. Webinar topics will include: 1.)

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4 steps to optimize truck loads for maximum profits

DELMIA Quintiq

A key challenge for retailers is the handling of logistics. Managing customer expectations while maintaining profits involves the intricate balancing of delivery loads, logistics resources, costs and trip times. Fewer empty miles are sure a sign of efficient logistics.

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Overcoming Complacency: How to Drive Even More Supply Chain Metric Success

Talking Logistics

Much like the “in the green”/”in the red” problem cited above, if they feel like they’re getting called out for every KPI discussion, they’re not going to be very forthcoming. KPI discussion needs to be an ongoing conversation, not a once-a-month meeting fraught with concern and disappointment. Skilled in Operations Management, Freight, Reverse Logistics, Operational Excellence, and Pricing Strategy.

Editor’s Pick: Updating Your Planning Strategies to Industry 4.0

Talking Logistics

Note: Today’s post is part of our “ Editor’s Pick ” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. KPI Quintiq

Beyond Operational Metrics: Why Measuring Employee Interpersonal Performance is Also Important

Talking Logistics

Tweet The post Beyond Operational Metrics: Why Measuring Employee Interpersonal Performance is Also Important appeared first on Talking Logistics with Adrian Gonzalez. Leadership Development Past Episode balanced scorecards dashboards Decision Wise interpersonal performance KPI operational metrics performance reviews Tracy Maylett

5 Keys to Implementing Improvement Initiatives

The Logistics of Logistics

The post 5 Keys to Implementing Improvement Initiatives appeared first on The Logistics of Logistics. Logistics Management 5 keys to Implementing Improvement Initiatives continuous improvement Implementing Improvement Initiatives improving logistics improving operations improving supply chain Joe Lynch KPI lean lean six sigma Matt Fouts metrics six sigma successful change transformation Every industry seems to have its silver bullet for creating improvement.

FM Logistic drives process automation and visibility

Supply Chain Movement

F M Logistic, an international third party logistics provider headquartered in Phalsbourg, France, has announced it will roll out the Kewill Move multimodal transportation platform to its operations worldwide, driving process automation and visibility across the entire organization.

Health Check Your Supply Chain for Inefficiencies

Talking Logistics

Even in 2019 many companies still underestimate the importance of their global supply chain and above all, how their logistics and supply chain performance can beneficially impact their marketing, ultimately leading to healthier financial results.

Supply Chain Foundation: Built on the 4 Strong Logistics Pillars

The Logistics of Logistics

Spending a little extra with the right freight provider or logistics firm could save you hundreds of thousands of dollars down the line. Key performance indicators (KPI) can help you in figuring out whether or not these pillars are in place in your company and how strong they are. If you do not have KPI’s in place, now is the time. Tony Ferreira is the Shipper Sales Represenative at Matchmaker Logistics in Wilmington, NC.

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Customer Facing Supply Chain Management and O2C – 10-12 June 2015

Supply Chain Movement

Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing of customer front end elements and brings Order to Cash cycle firmly integrated with customer service, logistics, planning and other key functions. Events Amsterdam Conference customer segmentation customer self-service e-commerce E2E process efficiency KPI tracking Marcus Evans o2c order management Supply Chain ManagementCustomer Facing Supply Chain Management and O2C.

Unilever wants to improve its planning and differentiation

Supply Chain Movement

Besides improving its planning and intensifying its collaboration, Unilever is keen to further improve its logistics competences, including in the area of sustainability. One thing that surprises me is that no one can tell me our precise load factor – not even our logistics service provider.

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John Gattorna: ‘It’s all about customer segmentation’

Supply Chain Movement

Those were the two key observations during the EMEA Supply Chain & Logistics Summit held in Barcelona in June 2016. After a couple of years the team members go back into a vertical role such as production, logistics or sales.

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Supply Chain Movement 17 – S&OP

Supply Chain Movement

His task – together with his colleagues from procurement, production and logistics – is to simplify the global supply chain while acknowledging that consumers are often very emotionally attached to a particular beer brand. Contents Supply Chain Movement 17 – 2015 Q2.

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13 Amazing Logistics & Supply Chain Mobile Applications

EazyStock

To stay ahead, tech-smart operations, savvy professionals are using logistics and supply chain mobile applications as must-have tools for operational excellence. Logistics & Supply Chain Mobile Applications Top 12.

7 Supply Chain and Logistics Trends to Watch in 2018

Logistics Bureau

It’s that time when idle chatter at the office Christmas lunch turns to debating what next year will bring, especially among logistics and supply chain professionals, for whom it seems every New Year brings new challenges, trends, and disruptive innovations.

Reverse Logistics: Who Does it Well?

Logistics Bureau

It would be tempting to think of reverse logistics as forward logistics done backwards. Reverse logistic isn’t simply a reverse gear. Reverse logistics can also have a dramatic effect on steering a company’s fortunes. Reverse logistics is therefore worth doing, and worth doing properly. Looking to real-life examples for inspiration, we can ask, ‘Who does reverse logistics well?’ This also qualifies as reverse logistics.