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What are America’s Most Inventive Cities?

QAD

Inventors from San Jose, California have been issued more patents than any other city on our list despite having a population less than 1/8th the size of New York’s. Joining San Jose in the top five are two more staples of the California tech industry, San Francisco and San Diego. Regional Innovation.

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Dell's Perfect Order Journey

Oracle SCM

One of the keynotes at the recent MSCE event in San Jose, featured Jennifer Felch, Vice President of IT Enterprise Services at Dell.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. Customer Service Failure. Internet and Cable Issues.