Remove Metrics Remove Minneapolis Remove Shipping Remove Transportation
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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The response is a long sigh. Six Weeks Without a Washer.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

For example, a certain product is ready to be shipped from the manufacturing facility. As if this wasn’t enough, transportation costs are rising and forcing companies to constantly adjust and optimize. This is especially costly in today’s real-time world where one-day shipping and instant gratification are the norm.