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With New Year Underway, Key Players Look Back On 2022

Intelligent Audit

For UPS , the end-of-year peak season shipping boom gave them a chance to strut their stuff, while for FedEx CEO Raj Subramaniam, 2022 held challenge after challenge. As rates continue to fall, industry metrics are beginning to reflect a new reality for the transportation market. LMI Reveals Bleak Outlook for Transportation Industry.

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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The response is a long sigh. Six Weeks Without a Washer.