KAI Media replaces manual order management and routing processes with Stord One Commerce’s (OMS) automated workflows to support its rapid growth in the distribution of K-pop music releases.
ATLANTA, February 28, 2024—KAI Media, the premier K-pop music label and content company that connects K-pop artists with their fans around the world, selects Stord One Commerce—the easy-to-use order and inventory management software (OMS) that helps brands orchestrate, connect, and optimize their supply chains—to power order routing as it continues its rapid growth.
Prior to Stord, it took significant time and effort from the KAI Media team to ensure accurate and timely order fulfillment, requiring the use of multiple e-commerce and 3PL solutions to route hundreds of daily orders across five fulfillment facilities in the U.S., U.K., and Europe. Stord’s OMS software allows KAI Media to view and manage orders and inventory across its entire international network in one place, enabling the team to automate its entire order routing process faster and more intelligently.
The KAI Media team considered other providers in its search to improve its order and inventory management processes, but ultimately chose Stord’s OMS for its automated and configurable order routing capabilities, ease of use, experienced support and implementation team, comprehensive reporting, and accurate near real-time updates.
Sang H. Cho, COO and co-founder of KAI Media, commented, “We’ve doubled our sales volume three years in a row. As we expand into new channels, it’s imperative we have a tech solution that can grow with us while continually making us more efficient. With Stord, we’ve automated our entire inventory and order routing process, allowing us to provide a better overall customer experience and support our fast-growing operation.”
“By automating KAI Media’s order routing process with Stord One Commerce (OMS), its team can save money, automatically choosing the most efficient or cost-effective fulfillment location; sell more, through a fully-automated order routing process no longer limited by manual capacity; and reduce headaches, by automatically handling backorders, hold orders, and more, exactly how they want to handle them,” said Sean Henry, CEO and co-founder of Stord.
For more information, visit https://www.stord.com/order-management-system.
About KAI Media
KAI Media, dba. hello82, is the premier K-pop music label and content company that connects K-pop artists with their fans around the world through grassroots marketing and events, fan-facing content creation and an intricate record and merchandise distribution machine. Under the flagship brand hello82, launched in 2019, KAI Media has become the world's largest independent record label distributing and marketing K-pop music and merchandise. hello82 combines its powerful ecommerce platform with its network of K-pop fan stores, indie record stores, and relationships with big box retailers to meet the demands of multiple K-pop fandoms outside of Korea by making sure the newest albums and fan merch is easily accessible everywhere. KAI Media, under the hello82 banner, has also grown a network of content channels across YouTube, TikTok, Instagram and Twitter, all serving original content featuring top K-pop talent interacting with their most ardent fans. In 2023, KAI Media opened its first physical Fan Space – a flagship location in Los Angeles that features fan events, artist meet-ups, and other fun experiences, along with exclusive physical merchandise and album sales – and started to bring unique pop-up spaces to various locations around the world. For more information, visit kaimediagroup.com.