Putting the WoW! Into Service Supply Chain
Supply Chain Opz
SEPTEMBER 28, 2013
In early 2004, they noticed that customer service was the biggest problem. In order to excel in this operations, they try to find the people with positive attitude. 4) See each contact as business opportunity : even though people buy products online, they often call service staffs. They have a warehouse very close to 3PL''s hub.
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