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Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

The Delta Medallion customer service agent told me that she had never seen anything quite like it. The Company was my client for many years at AMR Research, and when I look at Mark’s slides for the webinar, I see many of the elements that we heatedly debated in the period of 2009-2010. A tough time for all. It is not an easy answer.

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Uh-Oh! Insights On How P&G Failed And What This Means For You

Supply Chain Shaman

Supply chain excellence is easier to say than to explain. At each company, there is a relationship between the metrics of growth, margin, inventory, customer service, and asset strategy. The culture is dominated by “lifers” and technology investment is conservative. The reason? Discontinued in 2011.

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My Quest to Build Holistic Thinking

Supply Chain Shaman

When I joined the software company, I had just finished my MBA at Wharton School of Business. I attended the company kick-off of the software company with wide-eyed amazement. The bonus incentive programs of the sales teams in software sent my humble West Virginia country girl roots into overdrive. The project was a disaster.

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My Quest to Build Holistic Thinking

Supply Chain Shaman

When I joined the software company, I had just finished my MBA at Wharton School of Business. I attended the company kick-off of the software company with wide-eyed amazement. The bonus incentive programs of the sales teams in software sent my humble West Virginia country girl roots into overdrive. The project was a disaster.