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How to leverage human productivity to improve SLA adherence?

Locus

Service Level Agreements (SLAs) act as a bridge between businesses and their customers, ensuring mutual understanding and satisfaction. However, in the domain of delivery fulfillment services , the spotlight is often on the drivers, who are on the front lines ensuring SLA adherence.

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Elevating Customer Experience and Operational visibility with Real-Time Tracking Solutions

Locus

It’s an exciting time for the Courier, Express, and Parcel (CEP) businesses like never before. Time and day-definite deliveries: By offering your customers the flexibility to select their time slots, you can plan, optimize, schedule, and manage your deliveries effectively. billion in 2021, up from 13.2 How is it possible?

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Dangerous Savings: 6 Cost Cutting Supply Chain Strategies That Will Cost You in the Long Term

Locus

This impairs the ability to track third-party carrier performance, ultimately jeopardizing service level agreements. Its automation capabilities, powered by a smart rules engine, considers various parameters such as weight, distance, location, SLA, cost, and more that are specific to individual shippers.

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Out for Delivery: How To Guarantee Timely Retail Deliveries

Locus

Understanding what this status means is essential for retailers to manage operations, enhance customer communication, and ensure a smooth delivery process. Understanding what this status means is essential for retailers to manage operations, enhance customer communication, and ensure a smooth delivery process.

Retail 52
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How Effective Capacity Planning is key to Success for Omnichannel Retailers

Locus

Catering to a customer of this magnitude and delivering on time in the first attempt was nearly impossible for retailers due to various challenges like capacity planning in logistics, routing, cost, insights, and more. Operations/delivery hub managers lack the visibility of drivers and vehicles due to less-than-optimal capacity management.