Remove Customer Service Remove Inventory Remove Just-in-Time Remove Metrics
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Increasing Service Part Market Revenue with Better Customer Service

Logility

Just think about the last time you brought your car to the service or asked a service for your dishwasher only to hear, that the part required to fix the problem was not available and had to be ordered from the central warehouse and it would take a few days. What did you think about that?

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Make Room for Leadership to Drive S&OP

Supply Chain Shaman

How aligned do you believe your organization is to drive these metrics? P&G did not appreciate the work Gilette accomplished on form and function of inventory and using market signals. As a result, the company’s performance at the intersection of margin and inventory turns was circular for the past decade.

S&OP 380
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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially.

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Metrics that Matter: Inventory Effectiveness

QAD

The effective use of a manufacturer’s inventory investment is an important determinant of the company’s success. Excess and obsolete inventory is a drain on resources, as is excessive safety stock. Managing an Inventory Investment. Managing an Inventory Investment. Using Metrics to Measure the Health of the Business.

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What Does Good Look Like S&OP?

Supply Chain Shaman

A shift from functional metrics to a balanced scorecard. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. The focus on functional metrics sub-optimizes balance sheet results. The journey for S&OP is a road with many ruts and potholes.

S&OP 369
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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

The companies with the strongest year-over-year performance (placing in the winner’s circle for six more times in ten years) are Apple, L’Oreal, Nike, Paccar, TJX, and TSMC. An average margin of 21% with inventory turns of 1.58 Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. How Do You Define Excellence?

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Not To Be A Losing Pawn

Supply Chain Shaman

My client attempted to have a supply chain discussion to improve flow, and his executive group just did not get it. Fred owned logistics and customer service for the organization. The warehouse I ran just completed a consolidation of three shipping centers. Sometimes, this is a tough discussion. Yes, I am that old.)