The Self-Service Customer: Revolutionizing Customer Service
4WL Consulting
AUGUST 31, 2017
Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.
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