Remove Customer Service Remove Metrics Remove Shipping Remove Warehousing
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Not To Be A Losing Pawn

Supply Chain Shaman

Fred owned logistics and customer service for the organization. I was promoted to run the warehouse, and at the time, I had no experience in distribution, but was asked to run the largest distribution center in the system. A warehouse is the tip of the spear for dysfunction. I also ran three outside warehouses.

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17 Key Inventory Metrics & KPIs for 2023

Unleashed

The last of these can be achieved by tracking the right inventory metrics, analysing the results, and making data-driven optimisations. So, what are the ‘right’ inventory metrics, and how do you calculate them? In this inventory metrics guide What are inventory metrics? What are KPIs for inventory?

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Which Metrics Matter? Interview with Philippe Lambotte

Supply Chain Shaman

My journey to understand supply chain Metrics That Matter started three years ago. Balance: The ability to balance a portfolio of metrics to maximize market capitalization and free cash flow. My journey of sharing these insights with clients has culminated in the writing of my second manuscript, Metrics that Matter.

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How warehouse management can enhance the value of your ERP

SYSPRO Smarter ERP

However, for companies with extensive inventory and warehouse facilities, integrating a Warehouse Management System with their ERP system can bring additional value. What is a Warehouse Management System? A Warehouse Management System (WMS) plays a vital role in efficiently managing inventory within a warehouse.

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Best Practices for Warehouse Management Systems to Reduce Supply Chain Costs

BR Williams Supply Chain Management

With warehouse management systems in the supply chain, businesses go from struggling with consumer demands and hidden bottlenecks to flourishing in sales and expanding with new business strategies. What is a warehouse management system? Advantages of warehousing in supply chain management. Reduce Supply Chain Costs. Save money.

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The Most Important Distribution Center Metrics to Track and Understand

GlobalTranz

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas.