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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Melissa Minkow ( @Melissa_Minkow ), Director of Retail Strategy with CI&T, writes, “The last two years presented a whirlwind of new challenges for retail, requiring businesses to explore sometimes experimental ways to cope with rapid change. Some retailers have managed to thrive during these challenging times.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters.

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Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. ” Paving the digital path to purchase (i.e., worldwide in 2020, according to eMarketer.”[1]

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot.

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Retail Returns Statistics Demonstrating the Path to Business Growth. It’s true that returns cost retailers money. The Goals of Customer-Centric Retail Returns.

Retail 296
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Best Logistics Management Software: Everything You Need to Know Before Making a Purchase Decision

ThroughPut

That is why logistics management software (LMS) is so much more today than what it used to be. In this blog, we’ll tell you what the evolution of a LMS has been and what you should look for while choosing the best Logistics Management Software. What is Logistics Management Software And How Does It Work ?

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Consumers Are in Charge of the Digital Path to Purchase

Enterra Insights

Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. Nevertheless, they are having to adjust to the fact that customers are now more in charge of their purchasing journey.