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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

Note that the respondents in Figure 1, 50% see their supply chain as working well, 42% view it as resilient, and 45% see it as proactive, but only 31% feel that their supply chain is aligned. Reporting relationships to the supply chain leader typically include distribution and transportation roles and are less likely to include manufacturing.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

Workforce shortages are severe and they are taking a toll on customer service. drivers and warehouse workers) as high to extreme (see Figure 1). Given supply chain and logistics operations are resource-intensive, it’s not surprising that workforce shortages in this area can undermine customer service performance.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

The "TMS+" approach is more than a standalone Transportation Management System (TMS). It’s a supply chain execution technology that recognizes companies today operate as multi-party ecosystems, and that transport management activities are just one component of high-functioning supply chains.

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Transportation Modeling and its Role in Transportation Transformation, Part 1

BlueYonder

In their journey toward transforming their existing transportation and broader supply chain operations, many customers face challenges in substantiating their business case when it comes to crucial pillars such as better capacity allocation, asset optimization, and redefining procurement services.

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Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

GlobalTranz

E-commerce is expanding to reach $1 trillion by 2025, and demand for more products and services among the world’s shippers is keeping third-party logistics providers, like Cerasis, on their toes. As a result, shippers must understand the transportation management challenges in e-commerce. Better customer service levels.