Supply Chain Brain

DECEMBER 28, 2021

Here are four ways you can help lower stress, minimize damage and deliver positive customer service. The holidays are placing even more stress on supply chains.

Supply Chain 141

Supply Chain How To Customer Service Supply and Demand 141

Requis

JULY 9, 2021

Requis’ vision for customer support is to match any consumer world support experience by having a full team of experts available and implementing the latest technology to get the answers you need NOW. The post Redefining Customer Support for Enterprise B2B Software Platforms appeared first on Requis.

Supply Chain Design Software 52

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Logistics Viewpoints

APRIL 24, 2024

I’ll go into each one in detail, but the important part is that the three pillars work together to drive success for Körber customers. Körber Elevate: Team When it comes to the team, Körber is working on building out its partner ecosystem to better serve its customers. Partner support is all about the partner ecosystem.

Course 225

Course Supply Chain Planning Software Predictive Analytics Software Optimization Software 225

OptiProERP

NOVEMBER 13, 2019

But the shop floor, at the heart of production, is now also central to customer experience. As small and midsize manufacturing organizations adjust to customer expectations for product personalization, rapid response times and visibility into processes ? the shop floor is now a touchpoint for extraordinary customer service.

Supply Chain Planning Software 70

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Convey

JULY 30, 2020

The post AMA With ADA Support: How Retailers Can Maintain Customer Satisfaction as Online Sales Soar appeared first on Convey. Since the beginning of the COVID-19 outbreak, online sales surged, as many stores closed […].

Retail 52

Retail Supply Chain Supply and Demand 52

Supply Chain Shaman

NOVEMBER 15, 2023

When deploying enterprise decision support applications, there are many implementations and lots of hype but few clear and consistent definitions. The lack of interoperability between decision support platforms is a problem for companies attempting to improve decisions from the channel to supplier bi-directionally through technology.

Supply Chain Planning Software 386

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Logistics Viewpoints

FEBRUARY 21, 2024

At the same time, their relative independence supports the third-party objectivity that is so valuable to companies embarking on strategic projects. The company’s diverse operational expertise in multiple supply chain solutions empowers its customers’ operations with proven service.

Logistics Network Optimization Software 219

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ToolsGroup

SEPTEMBER 26, 2023

The integration of Evo’s responsive AI solutions with ToolsGroup Service Optimizer 99+ (SO99+) and JustEnough® solutions will offer customers the most efficient, real-time supply chain and price optimization solution available. And Evo’s responsive AI gives us an essential ingredient to deliver the autonomous supply chain of the future.

ToolsGroup 296

ToolsGroup Prescriptive Analytics Software Supply Chain Planning Software Modeling 296

Logistics Viewpoints

MARCH 25, 2024

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. This means customers have a quicker payback period. Infor does as well.

Vendor Strategies 225

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QAD

FEBRUARY 20, 2020

Next, we will provide an overview of the Customer Support Action Center as well as the associated key performance indicators (KPIs). Understanding how customers are faring as they use your products and support services is crucial to customer retention and brand image. First Visit Resolution.

Buyer Training 109

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Logistics Viewpoints

JANUARY 18, 2024

This ensures the secure, high-capacity, and bi-directional transfer of essential information such as master data on products, customers, production-distribution infrastructure, transactional data on sales, inventory status and position, transportation execution data, external data e.g. competitor pricing, weather, recommendations, action triggers.

Supply Chain Software 247

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The Logistics of Logistics

MARCH 1, 2024

They craft custom teams, prioritizing skills and training to hit the ground running. Their streamlined hiring process ensures you meet the best candidates, while ongoing support empowers your team’s success. Continuous Improvement: Foster a culture of learning and development with ongoing coaching and leadership opportunities.

Freight 177

Freight Buyer Training Price Mitigation Strategies Resource Reduction 177

The Logistics of Logistics

SEPTEMBER 11, 2023

Jim is the Vice President of Marketing at FRAYT , an on-demand, last mile delivery solution that enables businesses to meet their customers’ same-day expectations, comparable to Amazon’s level of service. About Jim Waters Jim Waters is Vice President of Marketing at FRAYT, overseeing branding, customer acquisition and retention.

Negotiating Skills 264

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Logistics Viewpoints

MARCH 11, 2024

Their customers include large scale hospital systems, physicians’ offices, surgical centers, and long-term care facilities. The breadth of customers Medline serves ranges from very big facilities to home health patients. It is the flexibility to serve the full continuum of care – customers that range in size and depth of orders.

Supply Chain Design Software 260

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The Logistics of Logistics

MARCH 8, 2024

Popular roles include track and trace, carrier sales, dispatch and load planning, third shift and weekend support, accounting, and customer service. Valoroo offers a variety of services including logistics operations, customer support, and accounting and bookkeeping.

San Diego 199

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ivalua

JANUARY 13, 2023

This demonstrates that businesses increasingly recognize diversity as a global issue and these programs provide an “ethical” mechanism to connect with customers through community engagement. Governments and dedicated organizations across the globe are acting to mandate, encourage, and support diversity. Ethical Spend Toolset.

Sourcing Strategies 246

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ToolsGroup

JANUARY 11, 2024

BOSTON – January 11, 2024 – ToolsGroup , a global leader in retail and supply chain planning and optimization software, is proud to announce it has been selected by Kappahl , a leading fashion chain in the Nordics, to drive better planning decisions, supporting and accelerating its business growth.

ToolsGroup 156

ToolsGroup Sweden Supply Chain Planning Software Finland 156

The Logistics of Logistics

AUGUST 4, 2023

As a leading multimodal 3PL, Jarrett provides transportation, logistics, warehousing, and fleet services for customers throughout North America. Jarrett makes a promise to its customers. The customer is important. Customer emergencies are Jarrett’s emergencies. Jarrett promises customers are informed.

Logistics Network Optimization Software 221

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SYSPRO Smarter ERP

MAY 11, 2021

After customers have deployed an ERP system, the next phase is post-implementation support. In some cases, the annual license fee (ALF) may include this, but often end-users presume the post-implementation support from the vendor is free. The post Should customers pay for post-implementation software support?

Software 115

Software Packaging System Distribution 115

The Logistics of Logistics

FEBRUARY 5, 2024

Steve is the Vice President of Partnerships at FRAYT , an on-demand, last mile delivery solution that enables businesses to meet their customers’ same-day expectations, comparable to Amazon’s level of service. With FRAYT, businesses can meet their customers’ same-day expectations, comparable to Amazon’s level of service.

Logistics Network Optimization Software 196

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ToolsGroup

JUNE 10, 2022

Today, there’s little reason for customers to stick with a company if they are not satisfied. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

Customer Service 295

Customer Service Examples Price Reduction Sourcing Strategies 295

The Logistics of Logistics

AUGUST 14, 2023

Bart is Chief Industry Officer at project44 where he drives supply chain industry thought leadership and supports customers with their logistics and supply chain strategies. They are on a mission to make supply chains work by delivering better resiliency, sustainability, and value for their customers. The Greenscreens.ai

Gartner 196

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ToolsGroup

NOVEMBER 7, 2023

This is just the latest of the company’s significant strides towards making supply chains a force for good by helping organizations lower inventory, ensure product availability, and improve customer satisfaction across channels. “As Customers and analysts alike recognize ToolsGroup as a retail planning leader. JustEnough v2023.3

ToolsGroup 156

ToolsGroup Supply Chain Planning Software Supply Chain Planning Scenario Planning 156

Logistics Viewpoints

DECEMBER 12, 2023

In today’s fast-paced, hyper-competitive, omni-channel world, warehouses play a critical role in maximizing service and fulfilling the ambitious customer promises that are required today. Decreased steps, faster task completion, capacity smoothing, lower operational costs, and customer service gains. The result?

Supply Chain Planning Software 280

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Logistics Viewpoints

APRIL 12, 2023

I also met with some the consultants’ customers that adopted Körber solutions. From the perspective of warehousing and distribution, inventory is related to the assets in the field that distribute power to customers within the region. I therefore took the opportunity to meet with a few of the independent consultants in attendance.

Maryland 244

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DELMIA Quintiq

JULY 27, 2023

DELMIA MES drives efficiency by using real-time data to trigger execution decisions and empower manufacturers to reduce waste, inventory, and cycle times while improving efficiency, quality, and customer satisfaction. MOM includes MES but also all activities that support production. –maintenance, calibration, and more.

Real-time Visibility 296

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The Logistics of Logistics

APRIL 5, 2023

Brad is a Principal at Third Axiom Solutions , a quick and cost-effective solution for delivering AI-based transportation analytics to your company and customers. Integrating to your existing software takes minutes, and Tusk has your back with proactive shipper support on each parcel, in real time.

Logistics Network Optimization Software 213

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The Logistics of Logistics

SEPTEMBER 25, 2023

This helps organizations reduce risk and tail spend, optimize working capital, and ensure production uptime to meet customer needs. The result is a foundation that organizations can trust to fuel digital transformation and support supply chain maturity initiatives. The Greenscreens.ai

Optimal Sourcing 263

Optimal Sourcing Material Savings Sourcing Strategies Inventory Reduction 263

Stord

APRIL 5, 2024

This strategic acquisition further expands Stord's fulfillment network throughout the US and Canada, and strengthens its ability to provide comprehensive and tailored supply chain physical and digital solutions to its customers. This acquisition expands Stord’s comprehensive suite of products and services tailored to our customers.

North America 101

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The Logistics of Logistics

JULY 12, 2023

Corey, CEO of Davinci Micro Fulfillment , supports brands with an end-to-end solution for efficient direct-to-consumer eCommerce fulfillment. Micro-Fulfillment Corey Apirian, CEO of Davinci Micro Fulfillment, supports brands with an end-to-end solution for efficient direct-to-consumer eCommerce fulfillment.

Negotiating Skills 215

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The Logistics of Logistics

APRIL 14, 2023

In 2012, after managing advertising campaigns for top-tier brands for many years, Paul and his wife co-founded Bulu Box, a health and wellness subscription box service that provides product samples to customers. Their full-service 3PL model includes everything from warehousing and fulfillment to customer service and marketing support.

Logistics Network Optimization Software 238

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The Logistics of Logistics

APRIL 24, 2023

To succeed, both startups and companies at scale need to make decisions about how to effectively acquire new customers and address their target audience. We also partner with your company to build and deliver effective training materials, drive adoption throughout an organization, and provide basic customer support.

Negotiating Skills 228

Negotiating Skills Logistics Network Optimization Software Supply Chain Design Software Pricing Training 228

ToolsGroup

JANUARY 15, 2024

To qualify for inclusion in the Supply Chain Planning category, a product must provide planning tools for demand, inventory, replenishment, and ordering, facilitate delivery schedules and load planning, and customize plans based on individual business priorities. Additional Resources: See ToolsGroup’s G2 reviews HERE.

ToolsGroup 177

ToolsGroup Supply Chain Planning Software Supply Chain Software Supply and Demand 177

Logistics Viewpoints

JUNE 13, 2022

They serve 9 million customers daily. The sheer scale makes accurate order promising to online customers difficult. They wanted to support a better, more seamless experience across in store and online shopping. Overnight customer expectations changed.” They have over 200 million item/store combinations.

Supply Chain Planning Software 301

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