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Thoughts. Selecting Supply Chain Software

Supply Chain Shaman

I find that most companies’ understanding of supply chain planning is immature, and that next week, at the Gartner Supply Chain Summit in Orlando, that many will don their Mickey ears to discuss what I consider outdated supply chain planning models. How can I improve the process of software selection?

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How Do We Stop Buying Planning Software the Wrong Way?

Supply Chain Shaman

The Process of Software Selection. I am constantly amazed that business leaders can engage with technologists month after month (often over eight and sometimes over a year) to select a supply chain planning system and then call me to ask for help on the decision. How do you define excellence in planning? My struggle?

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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

In follow-up qualitative interviews, one of the largest issues with organizational alignment was metric definition and a clear definition of supply chain excellence. For example, a cost improvement in one function could raise the costs in another. ” Let’s face it all supply chains have error.

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How Do We Stop Buying Planning Software the Wrong Way?

Supply Chain Shaman

The Process of Software Selection. I am constantly amazed that business leaders can engage with technologists month after month (often over eight and sometimes over a year) to select a supply chain planning system and then call me to ask for help on the decision. How do you define excellence in planning? My struggle?

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Do Digital Your Way. Sidestep the Supply Chain Conquistadors

Supply Chain Shaman

In a recent research project, we found that 2/3 of companies had a digital supply chain transformation strategy; however, those that were evolving their strategy performed better during the early months of the pandemic than those that were “clear” on the project plan for a digital transformation. Supply Chain 4.0.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. Here’s a look at six customer experience examples to help you maximize long-term customer loyalty. 6 Examples of Excellent Customer Experiences.