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S&OP: Can You Make Decisions at the Speed of Business?

Supply Chain Shaman

Dependency on Excel. Due to the shortfalls in the evolution of Advanced Planning, 68% of business users use Excel spreadsheets as the primary mechanism for planning. This is especially true for processes dependent on the ERP-based solutions from Infor, Oracle and SAP. Driving supply chain excellence is a balancing act.

S&OP 177
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Customer Experience and the Human Touch

Enterra Insights

Today, with more consumers than ever taking the digital path to purchase, customer service is often an on-line-only experience. Graça explains, “Many customer support teams rely on knowledge bases to provide answers to commonly-asked questions. … AI-generated templates can simplify knowledge base updates.

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Time to Look into the Future of Procurement!

Supply Chain Game Changer

And What is Purchasing? From the starting point of the traditional buy-sell, transaction-based purchasing, the practice has moved through stages of change that redefines most aspect of the business. Developing in-depth understanding for knowledge based buying. Check out What Exactly Is Procurement?

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Time for a Supply Chain Metrics Cleaning

Logility

The bottom tier measures operational excellence through schedule adherence and asset performance. These operational excellence metrics assist in identifying the root cause of readings of upper tier metrics and focusing on the specific areas that need attention.

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Procurement Analysis: a Game Changer for Purchasing Strategically

Precoro

Nowadays, procurement departments not only focus on the day-to-day buying operations but also search for the most efficient ways to go about them. Thorough analysis allows procurement professionals to surface, visualize, and present purchasing patterns, which are then evaluated by the stakeholders. From whom are we buying?

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9 Critical ERP Features for Discrete Manufacturers

OptiProERP

Suppliers can log into a portal to see purchase orders at any time, and the supply chain module can monitor how suppliers are performing. An ERP system provides data from modules such as inventory management, shop floor execution, sales, and purchasing to determine accurate job costs. Job Costing. Analytics and Business Intelligence.

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A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

52% of consumers say positive customer service interaction(s) moved them to make more purchases. Interestingly, 58% of that 52% recommend companies that provide excellent customer care. Knowledge bases. An online knowledge base is a library of self-help resources that customers can use to find their own solutions.