article thumbnail

The State of Home Delivery: Plenty of Room for Improvement

Logistics Viewpoints

Earlier in 2022, we conducted a survey of 8,000 consumers across North America and Europe to get a better sense of their ecommerce experience and how they were reacting to retailer performance. On one hand, consumers expect to increase their online purchases post-pandemic. The results of the research are a good news, bad news story.

article thumbnail

How to Ensure Effective Third-Party Deliveries and Excellence in Your E-commerce Logistics Operations

Locus

But how do they ensure effective third-party deliveries and excellence in their e-commerce logistics operations, given that they outsource last-mile logistics to third-party providers? Also, 60% of customers stated that the buying experience made them buy directly from a brand. of total e-commerce sales.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Sustainable Home Delivery Results in Greater Sales and Profitability

Logistics Viewpoints

Second, the pandemic kicked online buying and home delivery into “high gear” as many consumers embraced its convenience and dramatically expanded the scope of their online purchasing. Consumers are making purchasing decisions based upon environmental impact. So, how are these two trends mutually beneficial?

article thumbnail

What is Supply Chain Decision Support? Are We Rearranging Deck Chairs on the Titanic?

Supply Chain Shaman

PWC’s Digital Trends in Supply Chain Survey reports that 83% of manufacturers say that supply chain technologies have not delivered the expected results. This exceeds the 55% previously reported in the Supply Chain Insights surveys. Buying strategies need to be defined, and the interface needs to be bi-directional.

article thumbnail

In Focus: 5 Factors To Consider On The “Build Vs Buy” Decision on Last-Mile Software Solution

Locus

A consumer survey showed that 55% of consumers will switch their retail brands if they find their delivery times are too slow. However, should a business invest their capital in building and maintaining their solution from scratch, or simply purchase an off-the-shelf solution? Below are key takeaways from the session “ Buy vs Build?

article thumbnail

Navigating The Snails Trail: Moving to Outside-in Planning Processes

Supply Chain Shaman

For the purposes of this blog, market data is channel, logistics, and supplier data generated outside the organization.) The order latency is the time from purchase by the end consumer to the visibility of the order. For example, when a product at retail is purchased, the shelf is replenished from backroom stock.

article thumbnail

It’s Not Too Early to Prepare for Holiday Returns, Part Two

Enterra Insights

The bane of e-commerce is the large percentage of purchased items that are returned. She reports, “The share of online purchases that are returned averages 30% or higher, depending on the category, three times the rate in physical stores.”[2] Get Consumers to Keep What They Purchase. of sales, or $428 billion. .”