Dreams on Home Delivery Excellence: It Begins and Ends with Customer Experience
Talking Logistics
OCTOBER 5, 2016
During my trip to England earlier this year , I had the opportunity to explore those questions and more with Brian McCarthy, Logistics Director at Dreams , Britain’s leading bed retailer. As McCarthy put it, after a customer buys a bed, it’s his responsibility “to make sure we deliver it to their home brilliantly.”
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