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The Impending Ocean Carrier War on Last Mile Fulfillment

Freightos

More on Maersk’s transition to an end-to-end provider can be found in this 2020 report. Even closer to end customers, in August, Maersk acquired Visible SCM, a Utah-based B2B/B2C company, which handles over 200,000 orders a day across nine fulfillment centers, as well as a European counterpart. This isn’t just about purchasing power.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. The Sleep Number Story of Supply Chain Excellence.