Remove Inventory Remove Manufacturing Procurement Remove Metrics Remove South Carolina
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Hitendra Chaturvedi’s Reality Check

Resilinc

There are a lot of hard-headed realists in the procurement and supply chain profession. In this Q&A, Chaturvedi shares his views on rebuilding American manufacturing, reshoring, nearshoring, and other topics of the moment in supply chains. Resilinc: What’s the current status of reshoring manufacturing? That’s good news.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I now go to the local coffee shop. Customer Service Failure.

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Adapting in the Face of Change

Supply Chain Shaman

Unresolved labor issues in the Leathermen Terminal in Charleston South Carolina and contract negotiations for 22,000 dock workers in the ports of LA and Long Beach hang heavy. To make the point, let us start with a discussion on Consumer Products manufacturing. The list goes on and on. The answer is not doing more of the same.