article thumbnail

Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. For their customers, “on time” is customer defined.

article thumbnail

Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. Across industries and regions, people prioritized essentials and reduced impulse purchases.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consumers Are in Charge of the Digital Path to Purchase

Enterra Insights

Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. Nevertheless, they are having to adjust to the fact that customers are now more in charge of their purchasing journey. ”[2]. ”[2].

article thumbnail

Self-Checkout Turns Customers into Employees and Employees into Security Guards

Enterra Insights

The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. The checkout kiosks bleat and flash when you fail to set a purchase down in the right spot. On the other hand, you (and/or less honest customers) are the retailer’s problem. Long checkout lines would disappear. Waits would dwindle.

Security 246
article thumbnail

What Are Retail KPIs? The Most Important Retail Metrics in 2023

ShipBob

As a retailer, so much of your time and energy goes into managing your inventory , streamlining your logistics, building partnerships, and curating the customer experience. To find out, you’ll need to track Key performance Indicators, or KPIs, for your retail business. What is a retail KPI?

article thumbnail

Surviving an Economic Downturn in the Retail Sector

Enterra Insights

Although the economy has proved remarkably resilient, there are so many unknowns at play that no one can predict what future economic conditions might be. Having said that, few if any economists are predicting a bright, short-term future. The other side, call it Team Soft Landing, argued that the situation was very different this time.”[1]

Retail 130
article thumbnail

Trends 2023: Retail

Enterra Insights

At the same time, high consumer demand could enflame inflationary fears. This is the conundrum faced by retailers as they enter the new year. Inflation, recession, and changing consumer behavior aren’t the only business environment changes confronting retailers. 2023 Retail Trends. ”[1].

Trends 130