article thumbnail

Time for a Supply Chain Metrics Cleaning

Logility

Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.

article thumbnail

Time to Look into the Future of Procurement!

Supply Chain Game Changer

Check out What Exactly Is Procurement? And What is Purchasing? There has been transformation in the Procurement function over the past decade. From the starting point of the traditional buy-sell, transaction-based purchasing, the practice has moved through stages of change that redefines most aspect of the business.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Procurement Analysis: a Game Changer for Purchasing Strategically

Precoro

With the global market expansion and deepening supply chain complexity, the roles of procurement leaders have evolved from tactical to strategic. Nowadays, procurement departments not only focus on the day-to-day buying operations but also search for the most efficient ways to go about them. How often do purchases happen?

article thumbnail

Customer Service Aided by Cognitive Technologies

Enterra Insights

The rise of analytics has positioned companies to achieve closer customer analysis — on a far greater scale than feedback surveys or social media comments. The first way, he notes, is that big data and advanced analytics can help you know your target audience much better. ” Predictive analytics.

article thumbnail

Can Artificial Intelligence Provide a Genuine Customer Experience?

Enterra Insights

Blair Pleasant ( @blairplez ), President and Principal Analyst of COMMfusion, reports contact centers are turning to AI to assist both agents and consumers. ” However, she reports that the human touch remains an important part of customer service. ”[3]. ” Personalization is also a form of acknowledgement. .”[5]

article thumbnail

Industry 4.0 Success Depends on Cognitive Technologies

Enterra Insights

Supporting this, a recent BCG report highlighted that “AI will be a must in the post-COVID world.”[1] Advanced robots that can recognize objects and handle tasks that previously required humans will promote the operation of factories and other facilities 24/7, in more locations and with little added cost. ”[2].

article thumbnail

9 Critical ERP Features for Discrete Manufacturers

OptiProERP

Suppliers can log into a portal to see purchase orders at any time, and the supply chain module can monitor how suppliers are performing. Managers can also take a look at the effectiveness of the supply chain with reports on key performance indicators. Job Costing. Analytics and Business Intelligence.