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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I now go to the local coffee shop. Brine continued, “There is a role for ERP.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Additionally, the advancements and constant changes in technology and analytics play a huge role in supporting the success or failure of a modern day supply chain. As if this wasn’t enough, transportation costs are rising and forcing companies to constantly adjust and optimize.

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This Week in Logistics News (January 9-13, 2017)

Talking Logistics

Target invests in Minneapolis start-up that helps retailers monitor supply chains (Star Tribune). A path between the origin and destination may be defined based on any factor, including travel time or cost, and any actual or predicted congestion. Source: Amazon patent filing. UPS Acquires Freightex Ltd.

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This Week in Logistics News (February 18 – 24)

Logistics Viewpoints

It already has opened nine, after testing the concept in its hometown of Minneapolis. Gretchen McCarthy, Target’s chief global supply chain & logistics officer, said Target has to keep up with customer expectations — namely getting online purchases conveniently and quickly. .” And now on to this week’s logistics news.