Self-Checkout Turns Customers into Employees and Employees into Security Guards
Enterra Insights
APRIL 2, 2024
Journalist Amanda Mull explains, “When self-checkout kiosks began to pop up in American grocery stores, the sales pitch to shoppers was impressive: Scan your stuff, plunk it in a bag, and you’re done. Store associates, freed from the drudgery of scanning barcodes, would be close at hand to answer your questions.”[1]
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