A Practical Guide to Customer Service Levels
ShipBob
APRIL 30, 2023
Response times: Under 4 hours for email and social, and under 5 minutes for chat, SMS, and phone Resolution times: Fast thanks to a variety of templates, advanced automations, and experience with handling all kinds of issues Quality: Accurate information clearly delivered, with consistently on-brand voice, and an average CSAT score of 4.8
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