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7 Supply Chain and Logistics Trends to Watch in 2018

Logistics Bureau

OK… so this is almost a prediction, but it’s a topic on which I feel qualified to speculate, and I do so with good reason. The burgeoning growth in omnichannel supply is great news for consumers and even enterprise buyers, but it also continues to add considerable complexity for supply chain organisations.

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A Practical Guide to Customer Service Levels

ShipBob

This is done by: Making self-service resources easy to find on your site Implementing omnichannel customer service , so customers can contact you via their preferred touchpoint (email, live chat, social media, SMS, etc.) To dive deeper into these topics, check out this guide: What Is a Helpdesk, Why You Need One, and Features To Look For.