article thumbnail

Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Initially, the output was published to procurement to design strategic buying strategies. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customer service is red. Over time, this changed.

article thumbnail

The Evolution of Warehousing with Joe Oliaro

The Logistics of Logistics

His passion for excellence and commitment to his craft ensure that Wagner continues to make waves in the industry, one strategic move at a time. With a proven track record of success and a dedication to exceptional customer service, Wagner Logistics is the trusted partner for businesses seeking a reliable and agile supply chain solution.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence? What have you learned?

article thumbnail

How Disruptive is Global E-Commerce? More Than You Think

Talking Logistics

Let me tell you how international e-commerce is changing one buying pattern and why it will reshape global logistics operations and government import regulations. The customs authority was studying the flow of goods out of the country and noticed the sharp rise in returned goods to China. At a low level, the answer is no one would.

Global 128
article thumbnail

Reverse Logistics – What Happens to Stuff We Return?

Operations and Supply Chain Management

Swimsuits and dresses for weddings—you never buy just one,” says Joanie Demer, co-founder of Krazy Coupon Lady. People who buy portable generators during weather emergencies use them until the emergencies have ended, and then those go back too. Brick-and-mortar stores also allow shoppers to return unwanted purchases.

article thumbnail

Logistics Cost Reduction: 6 Focuses to Create More Profit

GlobalTranz

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. A Transportation Management System (TMS) optimizes freight to utilize the most effective lanes and routes.

article thumbnail

Preparing Your Supply Chain for the Holidays

Talking Logistics

With fewer people unemployed, more money is circulating around the economy and consumers can purchase more goods. This means that there is an increased need for transportation as shoppers buy more and more items. Consumers are demanding faster shipping, better visibility and excellent customer experience from the places they shop.