Customer Service Eliminating Excel in Purchasing North America Procurement Solutions 
Supply Chain Shaman
JANUARY 31, 2022
Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. Today, only 4% of companies are the first to buy new technology—a 40% decline from post Y2K in 2001.
Supply Chain Shaman
FEBRUARY 7, 2022
Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. The Chief Financial Officer gained more presence with procurement and IT reporting to finance. Today, only 4% of companies are the first to buy new technology—a 40% decline from post Y2K in 2001.
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Logistics Viewpoints
MARCH 6, 2023
GEON Performance Solutions purchases plastic pellets and add plastic compounders to make products of different strength, resilience, and flexibility. Ideally, IBP adds a stronger financial perspective to the process that in theory optimally balances customer service with profitability and even cash flow.
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” Which metrics do you think matter to supply chain excellence?
Operations and Supply Chain Management
FEBRUARY 28, 2024
Swimsuits and dresses for weddings—you never buy just one,” says Joanie Demer, co-founder of Krazy Coupon Lady. People who buy portable generators during weather emergencies use them until the emergencies have ended, and then those go back too. Brick-and-mortar stores also allow shoppers to return unwanted purchases.
Logistics Bureau
APRIL 3, 2023
Read on to learn how you can make your supply chain function with less cost, greater efficiency, and improved customer service —or perhaps all three—by handing off some relevant activities to an external contractor. Without further ado, then, let’s move on so I can fulfil the promise above.
Cognira
OCTOBER 18, 2023
The central question that remains is: Where should they begin, and what solutions should they prioritize? Smaller profit margins mean that traditional grocery stores must meticulously manage labor expenses while ensuring that there are enough staff members to provide top-notch customer service.
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