Remove Customer Service Remove Inventory Remove Manufacturing Remove Retail
article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”

article thumbnail

Multi-echelon Inventory Optimization vs Inventory Optimization

ToolsGroup

Now consider that by not optimizing your inventory from a global vantage point you may be creating, if not outright chaos, a much less efficient network than you could have. There are many pieces of the modern manufacturing supply chain. The basic approach to inventory optimization. This is no easy task.

Modeling 270
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Gaviota Slashes Inventory While Boosting Service Levels 36% with ToolsGroup’s AI-Powered Planning

ToolsGroup

By implementing ToolsGroup Service Optimizer 99+ (SO99+) , Gaviota has achieved the supply chain trifecta – lower inventory, higher service levels, and improved operational performance. Read Gaviota’s full story and discover the secrets behind ToolsGroup’s unique probabilistic forecasting and inventory management solutions here.

article thumbnail

ToolsGroup Acquires Onera to Extend Retail Platform from Planning to Execution

ToolsGroup

Solutions enable real-time inventory availability and fulfillment optimization for retailers. BOSTON—June 7, 2022 — ToolsGroup , a global leader in supply chain planning and optimization software, today announced its acquisition of Onera, a provider of real-time inventory availability and fulfillment software solutions to retailers.

article thumbnail

Making The Case for Value Network Enablement

Supply Chain Shaman

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Today, this network operates with less capacity and ballooning inventories.

article thumbnail

ToolsGroup is positioned as a Technology Leader in the 2023 SPARK Matrixâ„¢ for Global Supply Chain Inventory Optimization by Quadrant Knowledge Solutions

ToolsGroup

The Quadrant Knowledge Solutions SPARK Matrixâ„¢ provides competitive analysis & ranking of the leading Global Supply Chain Inventory Optimization (IO) vendors. ToolsGroup, with its comprehensive technology and customer experience management, has received strong ratings across the parameters of technology excellence and customer impact.

article thumbnail

Are You Caught in Word Salad Dribble?

Supply Chain Shaman

Let’s take a couple of examples: Retail Available to Promise (ATP). A major retailer has 33 instances of Manhattan. Each is customized and runs on separate servers. Rolling up a perpetual inventory signal takes eleven hours. Contract Manufacturing Signal Latency. On average, it takes 2.8 When did you know it?