article thumbnail

Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Further announced was an assessment of owned retail operations in the U.S. over the coming months. Inventory Glut of Bicycles.

article thumbnail

Consumer Packaged Goods Manufacturers and Consumer-centric Supply Chains

Enterra Insights

Consumer packaged goods (CPG) manufacturers and their end-customers constantly engage in a complicated dance that has no choreographed steps. Sometimes CPG manufacturers take the lead and sometimes consumers take the lead. When retailers join in — which is most of the time — dance steps become even more complex.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service.

article thumbnail

Industrial Manufacturing and the Digital Supply Chain, Part 1

BlueYonder

The following are the insights gained from my discussion with Sunil Roy , who leads Blue Yonder’s Industrial Manufacturing Industry Strategy, during a recent Blue Yonder Live and executive customer events that we prepared for jointly. Previously, companies would have their localized customers and suppliers in a few main markets.

article thumbnail

Are You Caught in Word Salad Dribble?

Supply Chain Shaman

Let’s take a couple of examples: Retail Available to Promise (ATP). A major retailer has 33 instances of Manhattan. Each is customized and runs on separate servers. Contract Manufacturing Signal Latency. In my last blog post, I shared insights on data synchronization between brand owners and contract manufacturing.

article thumbnail

Gaviota Slashes Inventory While Boosting Service Levels 36% with ToolsGroup’s AI-Powered Planning

ToolsGroup

By implementing ToolsGroup Service Optimizer 99+ (SO99+) , Gaviota has achieved the supply chain trifecta – lower inventory, higher service levels, and improved operational performance. About Gaviota Gaviota is a leader in the manufacture of components, accessories and systems for rolling shutters, awnings and enclosures.

article thumbnail

Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.