Remove 2
article thumbnail

Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. The results of the research report How Bad Is the Supply Chain and Logistics Workforce Challenge?

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

National Logistics Day 2023

Enterra Insights

The staff at the Transportation Intermediaries Association (TIA) note, however, that the logistics industry plays an “out-sized — and often underappreciated — role … within the greater transportation ecosystem.”[1] These advancements demonstrate how logistics connect the world — and always have.”[2]

article thumbnail

ProMat 2023 Highlights and Logistics’ New Tomorrow, Part 2

BlueYonder

Key Takeaways from ProMat From our discussions with very enthusiastic customers, the key initiatives that they are taking on include: Warehouse automation and the need to connect to multiple automation vendors. First-to-last mile delivery and how to improve customer service.

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

article thumbnail

3PL Basics: An Introduction to 3rd Party Logistics with Roberto Cadena

The Logistics of Logistics

3PL Basics: An Introduction to 3rd Party Logistics with Roberto Cadena. Robert Cadena and Joe Lynch provide an introduction to 3rd party logistics. 3rd party logistics services include 5 major categories: 1.) Transportation 2.) Logistics 4.) Special Services. Warehousing 3.) Technology and 5.)

article thumbnail

How to Deliver Great Customer Service at the Lowest Cost

Logistics Bureau

In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your distribution network, and how you can extract more value —and get more cost—out of your business. Do you have challenges in your business around customer service?