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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. The results of the research report How Bad Is the Supply Chain and Logistics Workforce Challenge?

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Generative AI’s Impact On The Supply Chain (3 Use Cases)

Talking Logistics

Generative AI has emerged as a transformative force with the potential to revolutionize the global supply chain, including the power to serve as a co-pilot to help operations and customer service organizations do their job better, faster.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen , a global bio-pharmaceutical company with $3 billion in annual revenues, disproves that. The post Does Perfect Customer Service Make Sense?

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AI in Logistics: A Sea of Potential Amidst Waves of Change

Freightos

So, where does AI stand among logistics professionals? Do logistics professionals see the same AI revolution that Gates does? That said, while many tech companies may have been using AI for years, from a logistics practitioners perspective, we’re clearly at Day 1. So instead of talking about it, we decided to ask about it.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

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National Logistics Day 2023

Enterra Insights

The staff at the Transportation Intermediaries Association (TIA) note, however, that the logistics industry plays an “out-sized — and often underappreciated — role … within the greater transportation ecosystem.”[1] These advancements demonstrate how logistics connect the world — and always have.”[2]

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.