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Say Customer Service and Mean It

Supply Chain Shaman

Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. I now go to the local coffee shop.

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Transforming Manufacturing Operations with Supply Chain Technology: 3 Key Areas to Invest In

Logility

As a manufacturing leader, you’re faced with constant disruptions, labor shortages, and the threat of job loss — time is of the essence. In this article, we’ll discuss the importance of technology investment in manufacturing, highlighting the three areas where manufacturers need to invest.

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How analytics embedded in your ERP system can enable different manufacturing roles

SYSPRO Smarter ERP

Benefits of embedded analytics As manufacturers continue to generate large volumes of data from the Internet of Things and other data sources, it only has value if it can be accessed and used within the applications where actions can be taken.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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Demand Planning Data Sources: ERP, CRM & PLM

QAD

Having a good Supply Chain Management (SCM) process is crucial for offering excellent customer service. Research from Gartner found that 83% of businesses believe that the supply chain is key to enhancing customer experience. You should then process this data using a well-organized and unified approach.

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Making The Case for Value Network Enablement

Supply Chain Shaman

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Customer Service. The industries in this value chain lack resilience.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.