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Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

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Tailwind TMS Winter Newsletter

Tailwind

New Customer Successes, New Collaborations, and New Features – Here’s Your Tailwind TMS Winter Newsletter! The Tailwind acquisition will help grow Tailwind’s capabilities and Evase’s mission to give customers the holistic tools necessary to efficiently move freight with complete end-to-end visibilty.

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Stasis

Supply Chain Shaman

Most of the VMI processes report through customer service. At Supply Chain Insights, we are in the process of completing a study on VMI that will publish in our May Newsletter. Customer service levels improve. The teams running them were not part of the overhyped exuberance. It just is. The study is still open.

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Building a Triple A Supply Chain: Ten Tactics That Work

Supply Chain Shaman

A supply chain that produces products at the same cost, quality and customer service given the level of demand and supply volatility. There will be no videos, but we will be writing up the case studies for our September newsletter. To help the reader, let’s start with definitions used in our research: Efficiency.

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32 Ecommerce KPIs That Every Online Store Needs to Track for Growth

ShipBob

Tracking the right ecommerce KPIs will help you make better-informed decisions regarding your ecommerce brand, from revenue and conversions to marketing and customer service. Customer service KPIs. Once employees have a better understanding of this, they can work towards customer service KPIs and better assist customers.

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How Do I Know If I Am Ready?

Supply Chain Shaman

I rescheduled my Monday to meet with a client on a pressing deadline and worked through the night to edit and refine the reports/journals for last week’s newsletter. Unfortunately, it was one of those weeks with pressing deadlines when nothing goes right. The book is now a very worn manuscript. Make the project a win-win.

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The battle for the last mile is in the cloud, but which one?

Cathy Roberson

Connecting the two platforms eliminates the gap between a sales transaction and customer service, and at the same time provides invaluable data to better serve the customer on their next experience and improve overall retail profitability,” said Pat Bohannon, vice president at Oracle Retail.