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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Melissa Minkow ( @Melissa_Minkow ), Director of Retail Strategy with CI&T, writes, “The last two years presented a whirlwind of new challenges for retail, requiring businesses to explore sometimes experimental ways to cope with rapid change. Some retailers have managed to thrive during these challenging times.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. For their customers, “on time” is customer defined.

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Paving the Digital Path to Purchase

Enterra Insights

The past couple of years has been a remarkable time for e-commerce as more and more consumers have discovered the digital path to purchase. Across industries and regions, people prioritized essentials and reduced impulse purchases. ” Paving the digital path to purchase (i.e., worldwide in 2020, according to eMarketer.”[1]

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Returns come with plenty of challenges around logistics, inventory, and predicting volatile sales trends. Retail Returns Statistics Demonstrating the Path to Business Growth.

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Consumers Are in Charge of the Digital Path to Purchase

Enterra Insights

Although retailers still talk about the digital path to purchase as an alternative to the traditional shopping journey, the lines between paths to purchase have blurred. Nevertheless, they are having to adjust to the fact that customers are now more in charge of their purchasing journey. ”[2].

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

I see a preponderance of reports and white papers that have lots of pages but say little. Optimization engines to improve functional metric performance resulted in an exploding number of planners. Let’s take a couple of examples: Retail Available to Promise (ATP). A major retailer has 33 instances of Manhattan.

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What Are Retail KPIs? The Most Important Retail Metrics in 2023

ShipBob

As a retailer, so much of your time and energy goes into managing your inventory , streamlining your logistics, building partnerships, and curating the customer experience. To find out, you’ll need to track Key performance Indicators, or KPIs, for your retail business. What is a retail KPI?