Remove Customer Service Remove Procurement Analytics Remove Retail Remove Supply Chain Software
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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Melissa Minkow ( @Melissa_Minkow ), Director of Retail Strategy with CI&T, writes, “The last two years presented a whirlwind of new challenges for retail, requiring businesses to explore sometimes experimental ways to cope with rapid change. Some retailers have managed to thrive during these challenging times.

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The Future of Autonomous Supply Chains Part 1: Autonomous Shipping

Logistics Viewpoints

Autonomous supply chains are systems that can operate with little to no human intervention, and they use artificial intelligence, robotics, automation, and sensors to optimize the flow of goods. The key technologies that enable autonomous supply chains are artificial intelligence (AI), robotics, sensors, and blockchain.

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

While consultants know the answers (or believe they do), I believe my goal as a research analyst is to unearth new questions that should be asked (and answered together openly in the supply chain community) to improve value. This is why I host training twice a year to challenge existing technology paradigms. Back to John.

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What Lessons a Table Fable Teaches About Supply Chain Orchestration

Logistics Viewpoints

I work in supply chain. If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The failure was in supply chain orchestration – connecting planning to execution.

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. There are different tools, goals, and market dynamics. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial.