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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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IDC MarketScape Names Blue Yonder a Leader in Order Orchestration and Fulfillment

BlueYonder

The report is aimed at “provide[ing] an entry point in a company’s due diligence in looking for the application or suite of solutions that best suit their specific needs as they move toward this goal.” The IDC MarketScape report on Order Orchestration and Fulfillment evaluates 14 software vendors in this area.

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Prescriptive Analytics for Supply Chain Optimization: 6 Powerful Use Cases 

ThroughPut

If there’s any piece of technology or analytics that can help with the most advanced data-driven decision-making in the supply chain right now, that’s prescriptive analytics. It is the most promising form of analytics in the market currently. What Is Prescriptive Analytics in Supply Chain?

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Metrics that Matter: Inventory Effectiveness

QAD

Managing inventory effectively is a delicate balancing act, affected by lead times, supply chain efficiency , demand variability, product complexity, product life cycles, warehouse space and practices, among other variables. Using Metrics to Measure the Health of the Business. Tracking, Managing, and Choosing Metrics.

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18 Best Supply Chain Analytics Software Solutions to Improve Business Efficiency

ThroughPut

Supply chain analytics combines powerful algorithms, data, and the latest technologies like Artificial Intelligence and Machine Learning to address the most elusive challenges in the supply chain right now – visibility and control. And that’s precisely what’s on the horizon for supply chain analytics.

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Ultimate Guide To Technologies That Are Transforming Supply Chains

The Logistics & Supply Chain Management Society

Manufacturers can gather valuable granular data such as the time an item spent in storage, at what temperature, how long it took to sell, the length of time between purchase and fulfillment and how long it spent in transport. Robotics enabled with AI and ML augment the work of humans in warehouses and distribution centers.

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What is Order Processing? How it Works & Key Methods

Unleashed

Throughout the order processing process, order tracking and updates are given to the customer to provide transparency and enhance customer satisfaction. After delivery, customer service plays a vital role in addressing any returns, exchanges, or feedback, which can also provide valuable insights for improving future order processing.